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Kastle Systems Client Services Representative in New York, New York

This position is for future openings. We are actively seeking great candidates to join the Kastle team this Summer. Please apply now for early consideration.

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

At Kastle, the best Client Services Representative is genuinely excited to help customers. You will serve as a daily business contact for an assigned group of customers in a face paced environment, and will be responsible for responding to customer requests, trouble shooting, and resolving issues. You are patient, empathetic, and passionately communicative. You love to solve problems and can put yourself in our customes' shoes. The Client Services Representative is a mastermind of finding creative ways to deliver exceptional client experiences and to resolve complex client problems. This is a great opportunity to learn our business by being on the front lines supporting clients and customers, socializing the Kastle value proposition, and representing client needs and goals within the organization.

  • Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.

  • Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.

  • Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.

  • Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.

  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.

  • Communicates the client's goals and represent the client's interests to the team.

  • Reports to the Team Lead, providing regular input on all client account activity, including status and call reports as required.

  • Bachelor’s degree or 1-3 years of customer service experience preferred.

  • Clear speaking voice, excellent telephone manner and professional writing skills.

  • Excellent organizational skills and ability to manage multiple competing priorities.

  • Technical and analytical skills; ability to learn new programs, systems, and applications.

  • Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.

  • Ability to work as a team player in a fast paced professional environment

  • Demonstrated sense of urgency in resolving customer needs.

  • Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.

  • Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state(s) worked.

  • Must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position.

  • Sit for long period of time performing sedentary work

  • Talk and hear with or without an accommodation

  • Use repetitive motion using a keyboard, mouse, and telephone

The employee must be physically and mentally capable of functioning effectively for extended periods of time and consistently produce organized thoughts and execute sound judgment in environments with:

  • Moderate to high levels of stress

  • Competing demands and dynamic response required

  • Open floor plans with ambient noise and activity consistent with office or call center work

  • The employee will routinely use office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel by automobile, plane and other modes of public transportation may be required.

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, or protected Veteran status or any other characteristic protected by applicable federal or state laws.

ID: 2020-2164

External Company URL:

Street: 655 3rd Avenue

Telecommute: No