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Synthesio Client Services Specialist - Internship in New York, New York

Degree Target: Business, Technical or Liberal Arts

Minimum Commitment: 35 hours per week during the summer; ´╗┐Minimum 15 hours during Fall 2019 and Spring 2020 semester.

Synthesio has an outstanding opportunity for an undergraduate student intern to join our fast-growing software company. We are looking for a highly motivated student intern to join our Client Services team to assist with our Customer Success initiatives. The internship would begin with 35 hours per week in summer 2019 with continued part-time work during the school year.

Requirements

  • Ability to work in a fast-paced environment and collaborate effectively as a team member

  • Proficiency with Excel, Word, PowerPoint required

  • Strong Internet research skills required

  • Strong communication, time management and prioritization skills required

  • Prior experience working in a fast-paced office setting strongly preferred

  • Prior background in SQL or Boolean query language ? nice to have

  • Advanced knowledge or fluency in a second language beyond English ? nice to have

Responsibilities

This role will provide an opportunity to learn while contributing to critical business operations, including but not limited to:

  • Assisting in the client dashboard setup including query writing and data manipulation

  • Working to support the QA initiatives including data quality, bug tracking and issue replication

  • Assisting in the maintenance of the Global Query Library

  • Participating in research and discovery activities, including keyword research, general client discovery, vertical research, synonym and spam research and other type of special research projects

  • Assisting in Insights Analysis, reviewing and synthesizing data from client dashboards

  • Assisting in the Client Onboarding activities such as scheduling kickoff meetings and/or preparing the Gantt chartsWorking on Client Presentations, including Kickoff presentation, Status Check in, and Presales decks

About Synthesio

Synthesio, an Ipsos company, is a global Leader in the latest report on Social Listening Platforms published by an independent research firm. Synthesio provides brands and agencies around the world with social listening tools and audience insights to measure the impact of social and mainstream media conversations. The Synthesio Social Media Intelligence Suite surfaces actionable insights ? both qualitative and quantitative ? from the most extensive collection of data on the market. Business units can leverage Synthesio dashboards, pre-built use cases, customizable reports, and social media command center displays ? coupled with Ipsos social intelligence solutions ? to make strategic business decisions. Synthesio was founded in 2006 and has offices in New York, Paris, London, Singapore, and Brussels. www.synthesio.com.

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