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Volunteers of America-Greater New York Communications Associate (COM351) in New York, New York

Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.

The Communications Associate is an important member of a busy, deadline-driven team responsible for the organization’s internal and external communications and community engagement activities. The Communications team prepares and distributes digital and traditional marketing assets, provides corporate engagement opportunities, promotes and executes the organization’s signature community service campaign Operation Backpack®, plans special events, and ensures employees at Volunteers of America-Greater New York’s 80 programs are informed, knowledgeable ambassadors of the organization. In short – the Communications team tells the story of Volunteers of America-Greater New York, its community, and its clients.

This candidate must have a sincere desire to work in nonprofit, and in particular, social services. A skilled interviewer and writer, he/she works independently to solicit content and write high quality, error-free client, staff and volunteer success stories in order to produce the monthly employee e-newsletter, The Insider. He/she also works with outside vendors, assisting in the production of printed marketing collateral such as fact sheets, event flyers, signage, and promotional items. This candidate actively and eagerly collaborates on a number of annual projects, campaigns, and events, as well as ongoing tasks and one-off projects. Along with the entire Communications team, he/she lends support to special events including the signature community service campaign Operation Backpack® and the annual gala.

Experience and Minimum Qualifications:

  • Bachelor’s Degree in a communications-related major with at least two years’ relevant experience and a sincere desire to work in the social services field, or satisfactory combination of education and experience, preferably in a nonprofit, social services setting.

  • Verifiable experience writing copy that is error-free, accurate content-wise, reflects the appropriate brand voice and requires little editing. Provide writing samples, preferably e-newsletter samples.

  • Experience researching, organizing and presenting information with meticulous attention to detail.

  • Highly organized, efficient, able to manage and prioritize multiple assignments, delivering products on time.

  • Proficiency with Microsoft Office. Significant experience using Constant Contact, MailChimp or similar e-marketing tool required. Adobe InDesign and Photoshop experience desired. Video editing experience desired.

  • Superior verbal communications skills in-person and over the phone; understands the importance of providing excellent customer service.

Principle Responsibilities of the Communications Associate: 1. Research story leads from around the organization; conduct interviews by phone and in person; write content for, produce and distribute the monthly employee e-newsletter, The Insider. 2. On occasion, attend program events to take high-quality photos, shoot video on phone, support event-related needs, and gather stories of success about the organization’s clients, staff and volunteers. 3. Liaise with employees across the organization, responding to program needs for print collateral, revising current and producing new fact sheets, assisting with production of brochures, signage and promotional items. 4. Work with outside vendors, obtaining quotes for print and premium items, following up to ensure artwork is submitted, deliverables meet due dates and vendors are paid. 5. Proofread colleagues’ written material, assist with production of external marketing collateral that is compelling and extends a call to action. 6. Help plan and execute ribbon cuttings, groundbreakings, and open houses, working closely with program staff and other Communications staff to ensure all event details are addressed; during Gala season in November/December and Operation Backpack® in the summer, work longer hours as needed in order to get the job done.

Make a living by making a difference. Apply online today!Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.

Pay Type: Salary