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Federal Reserve System Consumer Compliance Supervising Examiner in New York, New York


Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person.

Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What we do:

The Supervision Group of the Federal Reserve Bank of New York (FRBNY) supervises banks in the Second District. The objectives of supervision are to:

  • Evaluate and promote the overall safety and soundness of supervised institutions

  • Ensure supervised institutions’ compliance with relevant laws and regulations, including consumer protection

  • Facilitate the stability of the financial system of the United States

  • Support the growth and stability of the U.S. economy

Supervision is carried out through a combination of methods, including on-site and off-site examinations involving staff dedicated to the supervision of an individual firm and other professionals focused on analytical, policy and risk matters. Supervision is coordinated with other US agencies.

The Consumer Compliance function is responsible for supervisory oversight of consumer protection laws across all portfolios (small, mid-range and large institutions) and evaluates consumer compliance activities at Federal Reserve-supervised financial institutions within the Second District, including both bank holding companies and state member banks. This responsibility encompasses an understanding of and assessment of each firm’s and/or bank’s consumer protection compliance management systems, as well as compliance with specific consumer protection laws and regulations at state member banks, including Fair Lending laws, the Community Reinvestment Act (CRA), and Unfair or Deceptive Acts or Practices.

Your role as the Consumer Compliance Supervising Examiner:

As a Consumer Compliance Supervising Examiner, you will be responsible for evaluating consumer complaints that have been submitted to Federal Reserve System regarding second district institutions. Activities include maintaining day to day activities related to complaint management program, coordinating with internal and external stakeholders, and conducting quarterly trend analysis and reporting.

Core responsibilities include:

  • Work independently and also coordinate with supervisory teams to conduct the investigation of consumer complaints for supervised institutions.

  • Analyze and fully understand issues presented by the complainant, identify any necessary follow-up with the complainant and supervised institution, and evaluate compliance with various laws and regulations.

  • Possess an understanding of a variety of consumer banking laws and regulations - including staying abreast of regulatory developments, emerging issues, and compliance issues that could have a significant impact on consumers.

  • Ensure that workpapers and reports reflect complete, detailed and accurate investigations and are conducted in accordance with Reserve Bank standards.

  • Provide leadership on Federal Reserve System projects with an ability to represent the Federal Reserve Bank of New York.

What we are looking for:

  • Strong experience consumer protection and/or complaint management, with excellent organizational skills and judgment. Consumer Compliance experience and commission preferred.

  • Exceptional critical thinking skills with the ability to assimilate new information, manage multiple tasks and assess compliance risks.

  • Proven team player with strong interpersonal skills, and the ability to build collaborative relationships to support an inclusive environment with examination teams.

  • Strong communication skills (verbal and written), including the ability to clearly and succinctly synthesize information and articulate supervisory concerns, as well as key messages to various stakeholders.

  • Flexibility to engage in additional responsibilities, work processes, and assignments

Salary Range: $ 155400 -$229300 / year

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions . 

Our Touchstone Behaviors —Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more. (  


Our organization offers benefits that are the best fit for you at every stage of your career: 

  • Fully paid Pension plan and 401k with Generous Match 

  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA) 

  • Subsidized Public Transportation Program 

  • Tuition Assistance Program  

  • Onsite Fitness & Wellness Center 

  • And more (  

_This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible. _ * *

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules. ( * *

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The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service. * *

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We value accessibility for all candidates and are happy to provide an accommodation or assistance . Please email us at and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist _applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box. _ * *

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This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. * *

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category


Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.