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Healthfirst Contact Center Operations Data Analyst – 2024 Summer Internship in New York, New York

Healthfirst’s 2024 Summer Trailblazer Internship is a 10-week paid program beginning on June 3, 2024. This is an immersive and interactive learning experience, that lays a foundation for continued leadership development. Interns do impactful work, collaborating with other interns, employees, and business leaders to solve current business problems and deliver solutions.

Job Description

The Contact Center Operations (CCO) Data Analyst will support the department and its business partners in analyzing data to achieve specific business results of department and/or enterprise level strategic importance. The Data Analyst is responsible for performing supporting analysis and assisting the Business Analytics team-members in project deliverables, timelines, and results. The CCO Data Analyst will collect and analyze data across the business to assist other team members and leadership in making sound decisions.

Role and Responsibilities

  • Interpret data, analyze results, create a meaningful interpretation of data, and provide ongoing reports to supported business units

  • Collaborate with business units to understand strategic goals and promote an environment conducive to creativity, change, and information exchange

  • Identify, analyze, and interpret trends or patterns in data sets

  • Filter and “clean” data by validating reports, and performance indicators to locate code problems

  • Locate and define new process improvement opportunities

  • Work with leaders to prioritize business and information needs

  • Additional duties as assigned.

Qualifications and Education Requirements

  • Working experience with MS Office tool, to include utilizing formulas as well as creating and manipulating pivot tables in Excel

  • Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Ability to gather business requirements, create, execute, and control tools to improve the overall operational efficiency of a business

  • Working experience using analytical and problem-solving skills; interpreting and summarizing complex data as it relates to call center operation and technologies

  • Experience presenting reports, trends and recommendations to the team and leadership in a clear, concise, and actionable manner

  • Ability to work effectively and meet deadlines in a rapidly changing environment, while handling multiple projects at a time whether individually or working with a team

Preferred Skills

  • Bachelor’s degree from an accredited institution or relevant work experience

  • Working experience with computer software applications such as SQL, Tableau, Microsoft Office Tools (SharePoint, PowerPoint, and Visio)

  • History of solving problems with some guidance by subject matter experts, management, general organization objectives, policies, and goals

    Program Requirements

  • Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program.

  • Will not require sponsorship for employment

  • Eligible to work in the U.S.

  • Must have a minimum of a 3.0 GPA from an accredited school

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement (http://www.dol.gov/agencies/ofccp/posters)

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

  • Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000

  • All Other Locations (within approved locations): $34,091 - $49,920

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

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