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Springer Science & Business Media LLC CRM Support & Training Specialist in New York, New York

CRM Support & Training Specialist

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Date: Sep 21, 2022

New York, US

Jersey City, US

Philadelphia, US

Washington, US

Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.

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We are looking for aCRM Support & Training Specialistto strengthen the Sales Operations Training and Support Team.

The CRM Support & Training Specialist works within the global Institutional Sales & Marketing organization. The CRM Support & Training Specialistis part of a global team and supports users within the end to end sales process on a daily basis.

Job Responsibilities:

Provide support on-site and remotely to all users of sales systems (e.g. CRM, ERP, PLM)

Execute an administrator role and have very good understanding of Salesforce or any other CRM and the underlying business workflows and processes

Support the transition from SAP CRM to Salesforce by working closely with stakeholders to define requirements

Ensure buy-in and business support for the transitioning phase from SAP CRM to Salesforce

Responsible for testing and signing off on new developments to ensure high quality of functionality rolled out

Provide expert advice to users in the use of CRM and also ERP

Translates user feedback in continuous improvement requests by using LEAN methodologies

Support users to embrace and operationalize new initiatives and implemented changes

Analyze training needs of user groups and provide training on a frequent basis to ensure knowledge is secured and transferred

Create and update training materials (manuals/videos) and promote these via the internal training environment and communication platform (Hive).

Setting up, rolling out and ongoing maintenance of Digital Adaption Platform for onboarding and training

Communicate new functionalities to the user groups using different channels and tactics.

Manage projects related to the improvement of sales systems and represent the Sales Operations department within other related projects.

Experience, education, skills, qualifications required:

Bachelor degree

3-5 years' experience as key user (administrator level preferred) of Salesforce or any other CRM system

Knowledge of SAP ERP environments preferred

Knowledge of Digital Adoption Platform advantageous

Strong MS Office Skills including Excel, PowerPoint, Word

Working knowledgeof LEAN principles and Agile framework

Good understanding of commercial processes

Self-starting, high degree of independence

Excellent written and oral communication skills in English

Keen technical skills and business acumen

Training experience would be advantageous

Excellent problem solving and analytical skills

Readiness of mind

International and cultural sensitivity

Ability to work in a fast-paced environment; works well under pressure and tight deadlines

If you are an internal applicant please inform your line manager.

We offer a comprehensive benefits package that includes:

Medical, Dental and Vision

Life and AD&D


Flexible Spending Accounts

Transit Accounts

Tuition Assistance

Summer Hours

At Springer Nature we value and celebrate the diversity of our people. We recognize the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.


Visitthe Springer Nature Editorial and Publishing website atfor more information about ourResearch E&P career opportunities.

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Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster: