Friends of the High Line Custodial Manager in New York, New York
The High Line is both a nonprofit organization and a public park on the West Side of Manhattan. Through our work with communities on and off the High Line, we’re devoted to reimagining public spaces to create connected, healthy neighborhoods and cities.
Built on a historic, elevated rail line, the High Line was always intended to be more than a park. You can walk through the gardens, view art, experience a performance, enjoy food or beverage, or connect with friends and neighbors—all while enjoying a unique perspective of New York City.
Nearly 100% of our annual budget comes through donations. The High Line is owned by the City of New York and we operate under a license agreement with NYC Parks.
The custodial manager is responsible for the day-to-day operations and management of the High Line’s Custodial team and custodial supervisor. In addition to maintaining the general hardscape of the High Line, the custodial manager is an ambassador to the public, contributing to our “all are welcome” spirit.
The successful candidate is an energetic and approachable colleague, a tireless advocate of the Custodial team, adept at assessing and promoting the needs of the team while being hands on supporting their work.
This is a hands-on role, requiring daily work outdoors in all weather conditions. Responsibilities include all aspects of monitoring, caring for, and reporting on designated park zones, offices, hardscape elements, restrooms, cleanliness, and public use of the park.
The custodial manager is a full-time, year-round exempt employee.
Ensure regular maintenance tasks are being completed including sweeping, scrubbing, power washing, furniture inventory, snow removal, overall cleanliness of public restrooms, ordering of supplies,sanitation, minor repairs of infrastructure, graffiti and gum removal, and safety inspections
Develop policies and procedures for hardscape and restroom cleanliness, custodial safety, and long-term maintenance
Inspect all park facilities and property areas daily, identify and troubleshoot problems, liaise with appropriate personnel to achieve resolution
Manage a staff of full-time and seasonal custodians and office custodial porter, ensuring the proper execution of daily tasks and project-based work, schedule work on a daily, monthly, and annual basis
Develop and maintain a climate of achievement, fostering staff morale and building team spirit
Work alongside field personnel, orchestrating daily work flows ensuring proper and timely execution of tasks
Maintain high standard of cleanliness throughout the park and office spaces
Ensure compliance with company policies and procedures
Provide consistent positive and constructive feedback to staff
Communicate consistently, liaising between all High Line departments
Train staff in proper equipment operation and safety procedures
Ensure proper removal of garbage and recycling
Ensure food commissary areas are clean
Coordinate with third party vendors as needed
Administrative duties include but are not limited to:
Participation in meetings, communicating daily with Operations and Administrative departments
Scheduling of assigned teams
Staff evaluation and review
Payroll and time off approval
Inventory of supplies and tools and purchasing of equipment
Coordinate and manage completion of special projects
Assist with special events, as needed
Develop assessment tools to determine whether park is meeting its cleanliness goals
Interact with park visitors in a professional manner
Work a schedule that varies to meet park needs, including weekends, nights, and holidays
Actively promote and contribute to the High Line’s sustainability initiatives in park management
5-7 years supervisory experience and proven leadership in a similar field
Sound organizational and interpersonal skills
Experience with maintenance and operation of landscape and horticulture equipment
Flexibility to work long hours, holidays, and weekends as necessary
Computer-literate; able to use email and, Google and Microsoft suites
Must be a team-player, willing to collaborate on any and all tasks required for maintaining the highest standard of park operations.
Associates degree or higher preferred
City Parks experience
Valid New York State driver’s license
OSHA-certified or the ability to be certified
Ability to ride a tricycle/motrec
Training in removing blood borne pathogens and other hazards
Ability to perform physical labor on a daily basis in all weather conditions (year-round), walking 1.4 miles of the High Line
Ability to lift, push and pull 50lbs
20 vacation days, 6 sick days, and 9 paid holidays
Paid primary and secondary caregiver leave
Medical, dental, and vision insurance
Supplemental short-term disability insurance and paid life insurance
Flexible spending accounts
Contribution in a 403(b) retirement plan
Discounted Citi Bike membership
Discount on High Line merchandise
Employee Assistance Program