Job Information
Super Soccer Stars Coaching Customer Advocacy & Sales Specialist (Seasonal/Project/PT) in New York, New York
Calling all Super Stars: We are a fast-growing company operating New York's leading children´s program and are looking for a bright and personable customer experience and sales specialist to join our already stellar team.
Who we are: A diverse and committed group that values teamwork and creativity in a fast-paced environment. We are connected to the mission of what we do: providing the best children's program to all families in the area and expanding to new communities on a daily basis.
Who you are: Smart, devoted problem solver who enjoys working with people. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus too!
Responsibilities include:
Providing friendly and efficient communication with customers via phone, sms, live chat and email: relaying information, answering questions, registering children for classes
Maintaining relationships with clients to ensure fantastic customer service. Building trust, credibility, and rapport.
Booking and managing custom classes for clients
Obtaining and sharing feedback with regional operations and coaching departments to ensure satisfaction and continued participation for future seasons.
Identifying new streams of revenue and proactively securing enrollment
Offering support to the managerial and regional operations teams
Work Location & Requirements:
This role will be conducted remotely during the course of your scheduled shifts
All you need is access to a computer, high-speed internet, and a cell phone/smartphone
You will be required to stay tethered to your remote team through real-time communication and messaging apps, such as Slack, Google Hangout, Zoom, Salesforce ServiceCloud, and other platforms
We have offices in NYC and LA, amongst other regions, and depending on your location some time may be scheduled in the nearest regional office from time to time for orientation and team building.
Work Hours & Dates:
This is a Seasonal/Project Based Position, paid Hourly, with the opportunity for an extended contract
Initial Project Duration Approx 3-4 Months (March-June)
FT Hours - Minimum 5 Days (40hrs) per week during the initial project duration (Available Shifts: Mon-Fri or Sat-Wed or Flex Hours based on need)
PT Hours - 3-4 Days (24-32hrs) per week during the initial project duration, but MUST provide full weekend availability on either an 8am-5pm/9am-6pm shift (Available Shifts: Fri-Sun, Fri-Mon)
$18 per hour, starting salary (non-negotiable)
Sales & Booking Commission Opportunities
Potential Summer & Fall season extensions based on performance
Paid Induction Training (x2 Weeks)
Weekly shifts mostly run Mon-Fri, but weekend availability is a requirement for ad hoc scheduling
Requirements
Personable, intelligent, hard-working, outgoing, and energetic
Superb phone manners and written skills
Organizational skills and the ability to work efficiently in a fast-paced environment are an absolute must.
Ability to work independently and proactively on projects and responsibilities
Ability to work remotely from home
Submission of a Cover Letter during application*
*Please submit a detailed and specific cover letter and resume explaining why you would be the right person for this position. Any application that does not include these elements will NOT BE CONSIDERED.
Benefits
For successful canditates who progress from seasonal work to a full time position, we offer a competitive starting salary, excellent growth potential, outstanding benefits (health and dental insurance, 25 days of paid time off (15 Vacation, 5 Personal, 5 Sick), matched 401K plan, commission and bonus structure, etc.) and an extremely friendly and energetic work environment.