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Advance Care Alliance Of NY Inc. Customer Care Specialist in New York, New York

Advance Care Alliance (ACA) is an exciting Start-Up Care Coordination Organization (CCO) providing community-based services and support to people with Intellectual and Developmental Disabilities throughout NYC, Long Island & the Lower Hudson Valley.

Since ACANY began operating within the last year, we have grown to nearly 700 employees and expect to grow to over 1200 employees by this summer! We are experiencing exponential growth which creates career advancement opportunities for our employees!

We offer:

  • Competitive Salary

  • Generous PTO

  • A work laptop & cell phone for your use!

  • A “refreshing”, high-energy, dynamic culture

  • Mileage reimbursement

  • Flex Spending – Medical, Dependent Care, Commuter & Parking

  • Open door business model where your voice is heard

  • Comprehensive and Generous Employee Benefits

  • Room for Advancement and Professional Development

  • Employee Referral Program

  • Work/life balance – for real!

  • Leadership who truly care

The Customer Care Specialist provides outstanding service to our customers by answering questions, handling complaints and effectively solving customers’ issues. Customer Care Specialist may handle inbound or outbound calls or both, and should be able to create positive experience for each caller.

  • Manage large amount of inbound and outbound calls in a timely manner.

  • Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives.

  • Redirect customers to appropriate departments and teams when necessary.

  • Keep records of all conversation in call center database in appropriate format.

  • Adhering to all company’s policies and procedures.

  • Previous experience in a customer support role.

  • Experience working with people and families of people with I/DD preferred but not required.

  • Strong phone and verbal communication skills along with active listening.

  • Customer focus and adaptability to different personality types.

  • Ability to multi-task, set priorities and solve issues effectively.\

  • Demonstrate professionalism, respect and ability to work in a team.

  • Spanish/English bilingual preferred.

ACANY is a 501(c)(3) organization that has been designated as a Care Coordination Organization/Health Home (CCO) by New York State. CCO is a care management model for people with I/DD that combines Medicaid service coordination (MSC) of home- and community-based services (HCBS) with integrated care management of a person’s medical and behavioral health needs. The organization’s primary mission is to provide a smooth transition to this enhanced service model for people with I/DD and their families. ACANY supports 25,000+ people in its program and draws Care Managers from 100+ member organizations spanning New York City, Long Island, and the Lower Hudson Valley.

ID: 2019-1460

External Company Name: Advance Care Alliance Of NY Inc.

External Company URL: http://www.advancecarealliance.org/

Street: 500 7th Ave

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