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Related Partners Customer Service Team Project Manager in New York, New York

The Provisional Site Team Project Manager is responsible for supporting the operations of Related’s Luxury Portfolio in New York City. Their primary function will be to ensure the success of the Concierge & Maintenance Staff Floater Pool.

The Floater Pool is made up of 30 concierge and maintenance staff whom support the Related Luxury Residential Portfolio in New York City. The float pool staff cover all vacation, sick, and leave shifts and are therefore involved in execution of building operations including resident visitor greeting, package delivery, and accessing control procedures.

These individuals play a critical role in maintaining Related’s high standards of resident experience and employee satisfaction; therefore, the management of this group is critical to enduring successful operations.


  • Provide overall management of Floating Concierge and Maintenance union employees

  • Dispatch workforce according to the needs of each building

  • Evaluate the processes surrounding the floater pool and implement ongoing improvements

  • Analyze real-time work shift trends and adjust staffing as needed

  • Assess floater pool size, manage workload needs, and make recommendations and changes as needed

  • Partner with General Managers, Resident Managers, and Regional Managers to ensure staffing needs are covered

  • Maintain schedule flexibility and anticipate shift changes ensuring all shifts are covered

  • Coordinate appropriate time card allocations weekly to ensure correct site is being billed

  • Review, approve, and sign timecards on weekly basis in compliance with Related’s timekeeping policies

  • Complete employee performance appraisals; including 60-day reviews for newly hired floater employees

  • Terminate poor/underperforming float staff per applicable evaluation process and termination policies.

  • Work with the Talent team to interview candidates and provide hiring recommendations; also have a strong understanding of the floating talent pool strengths and weaknesses

  • Work with the HR team on employee relations; including disciplinary procedures and terminations

  • Schedule and support floater pool training as required

  • Communicate pertinent program updates

  • Participate in other (non-Floater Pool) operations special projects as required

  • In conjunction with Payroll allocation group rectify any discrepancies for float pool billing between properties

  • Billing verification and submission for Union benefit and Union Dues Payments

  • Provide periodic reports regarding staffing levels, usage, assignments

  • Bachelor’s Degree preferred or equivalent work experience

  • Minimum of two to five (2-5) years of related experience

  • Experience providing immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules

  • Hospitality or luxury brand experience highly preferred

  • Must be willing to work some weekends as needed

  • Experience managing and/or scheduling seasonal staff preferred

  • Knowledge of Deputy scheduling software or other workforce schedule system (preferred but not required)

Related Companies is the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

Related has dramatically redefined the concept of metropolitan luxury living by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco, Washington D.C. and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace. To ensure that every resident in every Related building enjoys the very finest services, unparalleled amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City). It also owns 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco, One Hill South in Washington, D.C and One Back Bay in Boston as well as managing The Arlington in Boston. For more information about Related Companies please visit

External Company Name: Related Partners, Inc.

Street: 423 West 55th Street