Suzy, Inc. Customer Success Intern - Full Time Summer 2023 in New York, New York
Suzy puts the voice of the consumer at your fingertips. Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes. Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.
Suzy is excited to offer a 2023 Summer Internship beginning May 30, 2023 through mid-August. Each intern will participate in a group project to present to the company as a team in August. Interns will have the opportunity to apply to our associate role. One intern will be selected for the role and will take on a one year rotation with different departments.
The Customer Success Intern will report to a CS pod leader and will support CSMs by handling behind-the-scenes customer support, project management and operational support. You will be an integral part of the day-to-day operations across Customer Success in a fast-paced, ever-changing environment.
Provide support to CSMs within the assigned pod via survey drafting and programming assistance, training support, screener development, reporting from Suzy and other internal Suzy tech platforms.
Perform Typing Tool updates / refreshes, pull usage state, submit detailed JIRA tickets, new user creation, performing quarterly audit of Suzy Platform Users and other tactical support for CSMs.
Cross-functional support including project management support for Managed Service, Suzy Live, Suzy Home and Global projects.
Identify process improvement opportunities and help build collateral to scale our client partnerships – eg. project trackers, case studies, recap of quarterly earning reports, etc.
Become proficient in Market Research and an expert in the Suzy Platform, including sales support tools available to the CSM Team - eg. Highspot, Salesforce, Salesloft, Power BI, etc.
Generally support CSMs and Pod in the completion of day-to-day tasks.
Candidates must be willing to roll up their sleeves and provide valuable proactive support within the assigned pod and across Customer Success depending on priorities for the CS org.
Highly organized individual with a passion for supporting our customers and CSMs.
Word, Excel, PowerPoint, Google Workplace suite proficiency is required.
- The target base compensation for this role is $15/hr.
Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.
Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.
Requisition ID: 2023-1548
External Company Name: Suzy, Inc.
External Company URL: https://suzy.com/