Robert Half International Customer Success Manager in NEW YORK, New York
A digital and consumer marketing company based in NYC is seeking a Customer Success Manager to join their growing team. The Customer Success Manager will manage client relationships from the start of the relationship through all contract renewals, ensuring the success of 40+ mid-size clients using the firm’s platform. You will also be responsible for onboarding and training new clients, learning and understanding client objectives to create a tailored strategic roadmap of product usage, ensuring objectives are met and exceeded. You will also be responsible for holding bi-monthly calls, meetings, ad-hoc training meetings, quarterly business reviews, and strategic in-person meetings. The Customer Success Manager will be closely aligned with the marketing, product team, and sales teams so that all client touch points are executed appropriately. The ideal candidate will have 2-3+ years of Customer Success experience, a passion for UX/UI design and digital marketing. We are seeking extremely organized candidates with a natural consultative style to building client relationships and solid leadership skills. Excellent benefits and a dynamic team environment are offered. Interested candidates should email their resume to Rebecca Gatto at Rebecca.Gatto@officeteam.com
2-3 years Customer Success experience ideal
Passionate about UX/UI and digital marketing
Looking for extremely organized candidates with a natural consultative style to build client relationships.
Strategic and tactical experience
Data driven, natural leadership abilities.
Good working knowledge of web based technologies including, standard Internet vocabulary
Client are Fortune 100 and Fortune 500 companies.
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Salary: $80,000.00 - $90,000.00 / Yearly
Location: NEW YORK, NY
Date Posted: June 26, 2020
Employment Type: Full-time
Job Reference: 02940-0011491388
Staffing Area: Office u0026 Administrative
Robert Half International
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