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Robert Half International Customer Success Manager in NEW YORK, New York

Description

A growing SaaS-based organization is currently seeking to hire an enterprise Customer Success Manager (CSM) to oversee their innovative products and services for key accounts in the NYC metropolitan area. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion.

The CSM will serve as the primary point of contact for customers after implementation, managing the subscription renewal pipeline and maintaining customer utilization. We are seeking candidates who can develop a deep, trusting relationship with customers and develop up-sell / cross-sell opportunities. The ideal candidate will have extensive experience in customer success management / account management for complex software implementations with Fortune 500 / Global 1000 companies. We also seek candidates with a strong desire to see customers succeed, and who have a cheerful willingness to be a hands-on contributor. Salary to commensurate with experience – range is 110-120K (some stretch) plus bonus and excellent benefits. This is a remote role unless meeting with key clients or events. Please submit your resume to Rebecca Gatto at rebecca.gatto@officeteam.cm or connect with me on Linkedin.

Requirements CRM - Customer Relationship Manager, Build Strong Relationships, Contract Negotiation, Consultative Sales

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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