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EY D365 Field Service Manager- Open Location in New York, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY advises clients to understand, architect, select and implement bleeding edge solutions required to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Solution Architecture, Mobile Applications, Digital Platform Architecture, Digital Technology Strategy, and Digital IT Operations.


The opportunity      

This is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skill set to keep up with the ever-growing demands of the digital landscape. Most of your time will be spent embedded with our clients’ team and we’ll look to you to provide our clients with a unique business and technical perspective on how they must continue to innovate and remain competitive in this ever-changing industry.    

Microsoft Dynamics and Power Platform Consultants participate in enterprise solution implementations, including all project phases such as discovery, definition, build, test and deploy. After our sales team wins a project, you'll become an integral part of the delivery team to ensure the solutions built for our clients meet their needs to help drive their success.    

Your key responsibilities    

You will focus on the evaluation, design, customization and optimization of Power Platform-based solutions. You will team with various EY groups with digital capabilities to pursue and deliver digital engagements and deliver solutions that will bring our client’s digital vision and strategy to life.    

You'll work with the client to define their requirements and then you'll design and participate in the system architecture process. Once that's complete, you'll implement most of their customizations yourself using the Microsoft’s web-based customization tools. You won't need to program any custom code or configure the client's network, you will have a team to support those needs if they arise, but you will need to understand how those related technologies work.    

Skills and attributes for success  

  • Designs the solution architecture for Microsoft Dynamics Field Service and Power Platform solutions customized to meet the identified customer business needs.

  • Utilizes knowledge of Microsoft solutions to accurately estimate the effort required to deploy a customized solution.

  • Leads client discussions to review possible solutions to the business requirements presented 

  • Coordinates across multidisciplinary teams and collaborates with functional analysts, architects, and developers, communicating what is required  

  • Monitors the progress and quality of the project.

  • Dynamics 365 Field Service - previous experience of implementing solutions. Experience with scheduling, resource schedule optimization, dispatching, mobile inventory management, ticketing, predictive maintenance, and technician management processes  

To qualify for the role, you must have  

  • Bachelor's Degree in Business Systems or related field (MBA a plus)  

  • Successful candidates for this role typically have 10+ years of related work experience, and must have a minimum of 5 years of experience in system design or information system 

  • Minimum of one-year experience (or 3+ projects) implementing Microsoft Dynamics Field Service and/or Power Platform technologies and have hands on experience with configuration and customizations. Hands on experience of customization of Schedule Board, Resource Schedule Optimization and Work Order Process configurations.

  • Deep understanding of with Microsoft Dynamics 365 Common Data Service/Field Service Entity Framework and familiarity of relational database concepts  

  • Self-starter and able to handle multiple tasks and priorities  

  • Excellent communication, leadership and client development skills  

  • Microsoft certifications a plus, but not required 

  • Up to 50% out-of-town travel required for this job  

Ideally, you’ll also have  

  • Degree emphasis in Computer Science, IT, Computer Engineering, MIS, Mathematics desired; Master’s degree in one of these areas preferred  

  • Microsoft Dynamics Certifications (MB-200 and MB240) and prior consulting experience highly preferred 

  • Experience with Field Service Mobile configurations (Xamarin and Microsoft Field Service App)  

What we look for    

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Digital and Emerging Technology space. If you have a strong passion for helping businesses achieve their digital strategy, this role is for you.   

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.