Morgan Lewis & Bockius LLP Desktop Support Analyst in New York, New York
Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with more than 4,000 lawyers and staff in 31 offices, is seeking a Desktop Support Analyst, reporting to the Manager or Director of Desktop Engineering. The Desktop Analyst provides desktop engineering and desktop support for new and existing application packaging and deployments. The Desktop Analyst also supports the global management of firm-wide Desktop configuration.
PRIMARY FUNCTIONS AND RESPONSIBILITIES
Supports proper deployment of Firm applications.
Provides Level 3 end user support for the configuration and installation of Firm applications.
Maintains system documentation and procedures for desktop applications and solutions.
Tests and debugs 3rd party Firm applications.
Identifies and resolves configuration, installation and application compatibility issues.
Formulates and defines the system scope and objectives for assigned IT projects.
Adheres to defined SLAs for incident, task, request and problem management.
Serves as a service owner of assigned application(s) to proactively monitor and report on trends of the application(s) in both the marketplace and within the Firm.
Proposes solutions based on current IT trends and directions.
Delivers high quality customer service in a timely fashion.
Monitors the implementation of the solutions for quality and stability.
Performs other related responsibilities as assigned.
EDUCATION AND EXPERIENCE
This job requires:
\* A Bachelor's Degree in Computer Science,
\* minimum 5 years of experience in managing Windows desktop systems including, a minimum of 2 years experience deploying software in a corporate environment and 2 years experience with virtual desktop technologies (application, OS etc.);
or an equivalent combination of education and experience.
OTHER QUALIFICATIONS AND REQUIREMENTS:
To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:
Ability to work effectively in a team
Excellent written and verbal communication and presentation skills
Ability to work in a constantly changing environment
Strong time management skills
Excellent at multitasking and prioritizing
Strong interpersonal skills
Proven understanding of the application lifecycle process including requirements gathering, analysis and design
Familiarity with a virtual desktop environment like Citrix
Familiarity with OS deployment lifecycle
Written communication skills
Verbal communication skills
Customer service skills
Proven understanding of operating systems, desktop and notebook computer hardware and concepts
Proven understanding of Scripting, Automation and Monitoring technologies.
Understanding of systems and lifecycle management.
Strong skills in troubleshooting and resolving issues with the Windows operating system and application software.
Ability to read, analyze, and interpret business and professional publications, prepare business correspondence, proposals and reports, effectively present information to groups of employees, and respond to questions from employees, managers, clients and vendors.
Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
Ability to define problems, collect data, establish facts, and draw conclusions.
To perform this job successfully, an individual must have a basic knowledge of or be proficient in the following software:
Operating Systems: Windows (7, 8, 10), Linux, MacOS X
Desktop Management: Microsoft System Center Configuration Manager (SCCM), PowerShell
Document Management: MS-Office (MS Word, PowerPoint, Excel), Adobe, Acrobat Reader, Adobe Acrobat Writer, Visio
Communications: Blackberry, Internet Explorer
CERTIFICATES, LICENSES, REGISTRATIONS
Recommended but not required: MSCA and MSCE or other Microsoft certifications as appropriate to the position.
You must be fully vaccinated against COVID-19 by your hire date to be eligible for starting in the role. Proof of vaccination will be required. Morgan Lewis will provide reasonable accommodation(s) based on medical or religious grounds for qualified candidates.
Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information.
Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts:
Professional Staff positions: Please call 888.534.5003 or email
Lawyer/Summer Associate positions:
Determination on requests for reasonable accommodation are made on a case-by-case basis.
Morgan Lewis is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.