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Practising Law Institute Desktop Support Technician (Tiers 1 & 2) in New York, New York

Desktop Support Technician (Tiers 1 & 2)

Job ID

Job Category
Information Technology

US-NY-New York


Join PLI and represent the legal community's premier provider of continuing education and research services as a Desktop Support Technician (Tiers 1 & 2) in our New York office. Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days!). This position will have a hybrid remote/on-site schedule. A successful Desktop Support Technician will be a curious self-starter with a knack for problem solving.
PLI serves lawyers and other professionals with innovative programs and publications. With a sterling reputation developed over 80+ years, PLI is a trusted resource for the legal community and known for its dedication to providing pro bono training and resources to ensure access to justice.
Your responsibilities as Desktop Support Technician (Tiers 1 & 2)
Perform basic routine system administrative tasks.
Maintain documentation on the Help Desk ticket system.
Troubleshoot and resolve desktop & laptop hardware, software, and connectivity problems.
Respond to telephone calls, emails and personnel requests for technical support and provides either remote (screen sharing) or in-person support as required.
Help Desk support on all firsthand inquiries such as telephone, software, hardware, etc., include but not limited to trouble shooting hardware/software equipment problems, set up, install, configure, maintain, and /or repair a variety of electronic computing and communication equipment. Expect to resolve less complex problems immediately while working with other teammates to resolve more complex problems.
Document, track, and monitor problems to ensure a timely resolution.
Perform computer software installations/upgrades.
Other duties, as assigned.
Qualified candidates must have:
Bachelor's degree or equivalent years corporate experience required.
2+ years' technical support / Help Desk experience.
Experience in set up, configuration, troubleshooting PC's, peripheral devises, and a variety of office equipment.
Experience in Windows operating systems and MS Office productivity software. Knowledge of network and internet environments.
Basic to intermediate Active Directory / User admin experience.
Excellent troubleshooting logic and techniques.
Self-motivated, excellent communication and organization skills.

Candidates with the following skills will be preferred:
Remote support and troubleshooting using:
Manage Engine - Desktop Central
Team Viewer
M365 / Office 365 Admin and familiarity
SharePoint / OneDrive experience
Jira Service Management Helpdesk Ticketing

Your benefits at PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:
Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Flexible hybrid remote/in-person scheduling for most roles
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives
About PLI
Practising Law Institute ("PLI") is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.

Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform. The essence of PLI's mission is its commitment to the pro bono community.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer. More information about PLI may be found on our website

EEO Statement

PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.