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Contino DevOps Manager (AP) in New York, New York

Position open to any location. Relocation NOT required but must be willing to be on client sites Monday-Thursday, subject to North America

Contino is one of the fastest growing DevOps and cloud consultancies in the world right now and we are continuing to scale at pace. We have been successfully helping clients now for around 4 years and scaled from our office in London to multiple locations in NYC, Atlanta, Melbourne and Sydney. We deploy teams on client sites to help change mindsets and approaches to enable a DevOps culture through influencing and pairing with client teams! We also help upskill the end client with the technologies we use.

  • With our established premier partnerships with AWS and Hashicorp we are currently collaborating on many engagements in NY, NJ, ATL, and TX.

  • At the moment we are pretty agnostic on various projects but regularly use technologies within the container space (Docker, Kubernetes, Openshift), Configuration management (Chef, Puppet, Ansible, Salt), Cloud (Azure, AWS, Google), Linux, Windows and all of the Hashicorp stack.

  • If you are motivated by looking at a challenged engineering culture and inspired to roll up your sleeves and have your fingerprints all over the improvement journey to make that team fall back in love with software delivery, this is the role for you!

The Role

Jack or Jill of all things Cloud/DevOps, master of some. Our Account Principals (AP) are the lifeblood of true culture change in our large enterprise clients. Typically pulling from a depth of technical expertise and seasoned in execution and delivery, the AP will work across the service delivery arm of Contino. Often working with the sales team to qualify clients problems, execute root cause analysis with executive stakeholders and creating/crafting outcome driven proposals and SOWs is a typical starting point for the AP in the delivery process. Upon landing new work, the AP will steer the light-touch assessment that is the bedrock for real cultural changes in the regulated enterprises we typically work with.

AP’s maintain engagement through the enablement work as well, ensuring the delivery team is focused on true strategic outcomes, ensuring the pair-programming approach is have an ROI based impact on client progress and constantly engaging with direct and peripheral stakeholders to provide context into the change the team is delivering across the people/process/technology continuum. If you are motivated by a challenging engineering culture and inspired to roll up your sleeves with the software delivery life cycle, this is the role for you!

Requirements

People Leadership

  • Provide consistent and timely engagement performance feedback and take corrective actions

  • Effective career counselor

  • Manage multiple delivery teams

  • Advocate and supporter of the Contino culture

Business Development

  • Develop appropriate client level relationships including senior executives

  • Time to market acceleration and TCO messages

  • Lead and provide QA for developing solutions within Proposals and SoWs

  • Ability to bring the client on a journey to ensure they understand the transformation roadmap / Culture change / ROI

Sales

  • Pre-sales responsibility working in collaboration with Client Principals

  • Business Development both on and off-site, building and developing networks across established clients as well as building opportunities from cold with new clients

  • Develop service offerings and product ideas constantly looking for ways to enhance our service abilities and generate revenue

  • Champion ideas and lobby for budget to execute

  • Attend sales presentations and pitches with clients supporting the team to close new opportunities

  • Generation of quality proposals and Statement of Work documents during the sales process

Delivery

  • Heavily involved in project initiation working in tandem with the team onsite to deliver quality project kick-off

  • DevOps / Cloud Assessment execution

  • Provide high level oversight during engineering delivery to ensure high-quality implementation support

  • Manage account level client expectations and satisfaction

  • Manage account/large engagement economics including change/scope control

  • Drive account level business value

  • Provide QA for all engagements within account to ensure successful delivery

Thought Leadership

  • Build a presence in the market as a Thought Leader - building your own profile and that of Contino in the wider market as well within the company

  • Post blogs and white papers - generate and contribute to White Paper ideas

  • Internal knowledge base - build intellectual capital and contribute to internal databases

  • Personal marketing plan - work with the marketing team for a personal marketing plan

  • Industry conferences and events - attend and participate in events either as a speaker, event staff or to walk the floor

  • Run internal knowledge sharing sessions with the wider team

  • Mentor and coach junior members of the team

  • Provide thought leadership in accounts

  • Advocate and contribute assets/content to Contino knowledgebase

Operations

  • Support and execute squad strategy/Operating Model

  • Provide advocacy and leadership for profitable accounts/engagements

  • Lead forecasting for account

  • Participate in interviews & bringing exceptional talent on-board

Please be advised this role may involve some travel.

Benefits

Why Contino

Because you thrive in a hyper-growth company and view the challenge of building as an opportunity for tremendous professional development and learning. You love exposure to the latest Cloud and application development technologies to create solutions that are reshaping the way businesses operate. You want the ability to think and act entrepreneurially; to see the results of your work have immediate impact on the business. You enjoy surrounding yourself with passionate, highly experienced people who will support and push you to be your absolute best. And most importantly, you believe in respect for your ideas and appreciate recognition for hard work and a job well-done.

And let’s be honest, you also want a Competitive Salary, 100% Company-paid Health Benefits, the ability to save into a 401(k), ample Time Off, and company sponsored professional training.

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