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L'Oreal USA Director, Beauty Tech Communications & Engagement in New York, New York

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Director, Beauty Tech Communications & Engagement

New York, NY, New York

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New York, NY, New York

Corporate Affairs & Engagement

Full - Time


Job Title Director, Beauty Tech Communication & Engagement

Division: Corporate Communications

Location: New York, New York

Reports To: Vice President Americas CIO Office & Transformation

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do:

The Communications Lead will be responsible for developing and deploying the communications strategy for the Americas IT organization. They will work closely with the IT Leadership team & cross functional teams to identify and communicate key messages to internal and external stakeholders, including employees, customers, and media.  The ideal candidate is an innovative and entrepreneurial self-starter with exceptional writing skills, strong detail orientation, and the proven ability to manage a multitude of priorities, and deadlines. This role requires building relationships throughout the Group and collaboration cross-functionally with a variety of internal stakeholders.

Strategy :

  • Partner on the ideation of internal communications programs and events, incorporating business objectives and initiatives tied to the IT Americas vision

  • Manage the implementation of global driven initiatives, strategically tailored to drive a high level of adoption for the IT audience

  • Build relationships with communications partners in the organization, as well as, key stakeholders, to influence alignment and seek opportunities to leverage ideas across teams

  • Drive education and awareness of the function; position Internal Communications as a resource to the business, understanding the unique needs of each audience

  • Research competitive best practices and revolutionary approaches to influence the evolution of employee engagement and communication

  • Manage priorities + deadlines with resources

    Employee Messaging :

  •  Centralize internal messaging targeting the IT Americas audience to build consistency on tone, frequency and visual voice

  • Improve audience focused communication, tailoring messaging to drive impact

  • Acting as a resource across domains and functions to advise and align communication planning

  • Measure effectiveness + engagement through surveys, focus groups and metrics to evolve the internal communication strategy, driving 360 degree feedback

  • Oversee the maintenance and evolution of internal reference tools including, but not limited to: distribution lists, communications matrix

What We Are Looking For:

  •  Self-motivated, with an appetite for working entrepreneurially and a track record as a self-starter

  • Strong project management skills, and the ability to execute programs and events with speed, accuracy and efficiency

  • Must be adaptable to changing business conditions

  • Outstanding influencing and interpersonal skills and a track record of working effectively and forming peer-level relationships with senior members of an organization

  • Excellent verbal and written communication skills, as well as, strong listening skills

  • An uncompromising commitment to quality – detail oriented but able to see the big picture

  • Team orientation, with a strong sense of commitment to team members and clients

  • Flexibility to travel, attend events as required and to work, if needed, outside of standard office hours

  • 7+ years working in a high paced environment

  • Bachelor’s degree required, preferred in Communications, Journalism or Public Relations

  • Experience working in a role relative to internal or corporate communications required

  • Strong knowledge of IT industry and technology trends

  • Experience in B2B and B2C communication

What’s In It For You:

  • Salary Range: $140,100-$203,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

  • Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

  • Employee Resource Groups (Think Tanks and Innovation Squads)

  • Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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