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Caleres Director, eCommerce in New York, New York

We seek a collaborative and results-driven eCommerce Director with a passion for delivering an exceptional online customer experience to join our eCommerce team.

We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of helping people feel great…feet first.

We seek people who:

  • Have extensive experience directing the day-to-day owned eCommerce operations of a diverse portfolio of brands

  • Establish and exceed revenue targets while managing promotional plans and fixed and variable expenses, maintaining harmony between growth and profitability by brand

  • Drive focus on consumer lifetime value development, implementing winning consumer strategy that delivers brand preference, emotional connection, repeat purchase and loyalty behaviors

  • Orchestrate compelling brand and product assortment storytelling across brands’ sites, driving brand differentiation and exploration through the duration of the consumer journey

  • Oversee the management and execution of product assortment, item availability and merchandise planning for owned eCommerce channels

  • Partner with product development teams to explore category expansion and adjacencies to drive owned eCommerce exclusive assortment development

  • Read and interpret analytics and insights to ensure deep understanding of consumer segments and fact-based decision-making

  • Examine and adjusts internal processes, priorities, and resource allocations; deliver continuous improvement to optimize operational efficiency and consumer experience excellence

  • Ensure support of omnichannel consumer development and demand generation with external department store, online retail, and television shopping partners, in addition to owned consumer services teams

  • Coach and counsel high-performance teams; seek to understand career and personal development needs and create action plans to support individual growth

We seek people with these qualifications:

  • Bachelor’s or Master’s degree preferred

  • 5-7 years of previous business experience in eCommerce, retail merchandising, retail marketing, or related discipline

  • Strong knowledge of retail and wholesale businesses dynamics

  • Globally-branded consumer goods experience a plus

  • Microsoft Office, web analytics, website administration or content management platforms

But most of all, we seek believers. People who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.

People who believe remarkable things are possible and will not stop striving for them.

Become a believer.

EOE/M/F/Vet/Disabled

Requisition ID: 2020-6967

Street: New York Showroom

Telecommute: No

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