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City of New York Director, Internships & Youth Workforce Engagement in New York, New York

Job Description

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

The Office of Human Resources (OHR) is responsible for the agency's human capital administration, which includes employment and recruitment, human resources, civil service administration, employee and labor relations, training and professional development, timekeeping & payroll, employee benefit programs, performance management, employee recognition, agency-wide events, and partnering with citywide and oversight agencies to facilitate the agency's workforce management business needs.

The Office of Human Resources (OHR) seeks a highly motivated individual and self-starter to serve as the agency's Internships and Youth Workforce Engagement Manager. As the Director of Internships and Youth Workforce Engagement, the selected candidate will serve as program lead for the high school apprentice and internship programs such as Ladders for Leaders, Summer Youth Employment (SYEP), and the Master in Social Work Program. The individual will work closely with hiring managers and supervisors across the agency to secure interns as needed to support their operations. The Director will be responsible for maintaining a close relationship with DYCD and their workforce providers, securing interns through respective organizations and facilitating the selection and onboarding process. The Director will continuously conduct research about new internship programs across New York City through stakeholders such as CUNY and other reputable schools and organizations, to bring forth recommendations to Senior Leadership for partnership. Reporting directly to the Senior Director, Professional Development, the duties of the Director of Internships and Youth Workforce Engagement will include but not be limited to the following:

Program Management

  • Expand the agency’s year-round internship programs in alignment with organizational priorities.

  • Develop enrichment programming for interns and resources to support both interns and their supervisors.

  • Manage the onboarding and off-boarding process for interns.

  • Coordinate trainings to upskill interns and meaningful field trips throughout their internship period.

  • Collaborate with senior leadership and supervisors to understand their business needs; and secure project-based opportunities around those needs.

  • Conduct information sessions to educate managers and supervisors about various internship opportunities available to support their business needs.

  • Develop tools such as curriculum, training materials and resources to support interns.

Mentorship and Support

  • Provide guidance and support to interns and their supervisors.

  • Support interns in identifying mentors, coaches, and professional networks to enhance their career development.

  • Monitor interns and apprentices progress and address any challenges or concerns that may arise.

Partnership and Relationship Management

  • Build and maintain strategic partnerships with City agencies, educational institutions, and other stakeholders to identify appropriate candidates to meet the agency’s internship talent needs.

  • Communicate regularly with stakeholders to ensure they are informed of policies, updates and stay abreast of best practices.

  • Develop communication strategies to inform agency staff and clarify requirements and criteria for internship programs.

Strategic Planning

  • Monitor and assess internship program goals and outcomes to measure success and identify areas for enhancement.

  • Conduct research on internship programs offered within the City of New York and present information to Chief Human Resources Officer for possible adoption within the agency.

  • Provide strategic guidance on positioning the agency as a leader in developing an age-inclusive work environment.


  1. Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one year must have been in the field of aging, and of which at least one and one-half years must have been in an administrative or managerial capacity; or

  2. Education and experience equivalent to "1" above. However, all candidates must have one year of experience in the field of aging and one and one-half years of experience in an administrative or managerial capacity.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.