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Industrial Color Director of Accounts - Agency - Industrial Color in New York, New York

We are looking for Director of Accounts to support our largest clients and ensure we are developing and growing our client relationships across all areas of the business.

The Director of Accounts will be natural pollinators sharing information between the client and across all internal teams, creating seamless interactions to ensure we are exceeding service expectations.

You should have a passion for developing relationships and connecting people, extreme detail orientation and a penchant for project management in the creative production industry.

This is not a sales role but a focus on assessing client needs, timeliness of communication and pulling together the right internal stakeholders to achieve the goals of the client. Account directors own the relationship with the client and become their trusted advisor. You will partner with all business unit leaders, sales and marketing for a long-term growth strategy of each of your accounts.

The ideal candidate comes from an agency or production company background with experience in luxury, retail, beauty and the constant drive to exceed expectations.

RESPONSIBILITIES:

  • Managing client accounts and creative production / asset management workflows across multiple industries (we primarily serve media and entertainment, fashion retail, photo production, and advertising.)

  • Serving as a strategic partner by understanding unique creative workflows and challenges, and helping the client to architect and implement enterprise level digital asset management solutions.

  • Engaging regularly with the client and establishing agreed upon goals and driving progress toward those goals.

  • Advocating for the client as needed by gathering and sharing product feedback with our product management team.

  • Regularly updating and educating clients on new offerings and capabilities.

  • Handling on-boarding of new accounts by leading the overall project management and orientation for new accounts.

  • Acting as a problem solver and liaison between clients and internal production teams

  • Ensuring internal alignment on account strategy with the Client Success & Sales team.

  • Subject matter expert on clientʼs business and performance metrics

  • Advise clients on strategies, tactics, and best practices.

  • Increase customer retention by sharing sophisticated insights about performance and industry trends

  • Take ownership of complex customer issues, and work cross-functionally, internally and externally as needed to drive a prompt resolution.

  • Function as the voice of the customer and provide internal feedback on how Industrial Color can better serve our customers and improve deliverables

  • Responsible for interdepartmental coordination, working closely with the creative and production teams, to ensure deliverables are timely, on strategy and on budget

  • Responsible for meeting or exceeding retention and growth goals and obtaining client references, working in collaboration with the sales team

Requirements

  • 5-8 Years Account Management experience, ideally in agencies or creative production companies

  • Passion for all things visual and creative

  • College degree in related field

  • Strong technical savviness and know-how

  • Personable, reliable and highly organized

  • Has great follow-through skills

  • High energy to grow and learn in a fast-growing company

Benefits

We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, commuter benefits, and employee discounts as well as PTO, summer Fridays and regular office events to celebrate our teams. Beautiful workspace which includes two patio decks and open gallery space.

Industrial Color is a division of CoCreativ, a family of integrated creative production companies. Industrial Color partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 29 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients.

Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Williamsburg (Brooklyn). Some of our clients: Publicis, McCann Worldgroup, BBDO, Procter & Gamble, Wieden & Kennedy, Tommy Hilfiger, Absolut Vodka, Nike, Grey Worldwide, J. Walter Thompson, L’Oreal, Vogue, GQ, and W Magazine.

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