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City of New York Director of Application Support in New York, New York

Job Description

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 9,000 diverse professionals and knowledgeable experts.

The Information Technology Division within the NYC Department of Corrections is responsible for fulfilling all technology needs for the different divisions within the agency in support of its overall mission. As part of that effort, the application support group within IT is responsible for managing, maintaining, and supporting all applications that are in use within the agency.

DOC is seeking a highly motivated and experienced manager to oversee the application support group within the Information Technology Division. This position is for a seasoned manager who will oversee a team responsible for the on-going support of inhouse and COTS applications. Maintain and support cloud-based and desktop applications, migrate legacy applications onto new platforms and have a forward-looking view on innovative ways to leverage technology to enable, enhance and transform business capabilities and services.

Responsibilities will include but are not limited to:

  • Manage vendor-based and legacy applications and drive the migration of legacy

    applications to modernized solutions that conform to enterprise standards.

  • Collaborate with Agency and IT leadership across various disciplines to provide guidance, direction

    and recommendations to address a wide range of business and technology needs with emphasis on

    optimized, timely and successful delivery of solutions.

  • Facilitate troubleshoot of applications and software issues for all internal business units and external


  • Act as a liaison between end user and project management teams to facilitate resolution of issues;

    perform business analysis for Technology & Innovation tasks, as needed.

  • Help maintain existing applications (Inhouse and COTS); provide end-user training,

    documentation, as well the testing of new or modified applications.

  • Must be self-motivated with a positive attitude and must be willing to work with

    application and technical services teams on day-to-day activities as well as tactical

    and strategic project initiatives.

  • Work with the development, PMO and other teams to address data integration

    and interfacing needs as they might come up.

  • Ensure that processes are in place to actively monitor online and batch operations.

  • Ensure that system response times are within acceptable levels.

  • Document and ensure that processes and procedures are updated and adhered to.

  • Ensure that programming source code and job scheduling code are maintained and updated


  • Ensure that any batch processing issues are addressed and resolved quickly and efficiently.

  • Hands on experience with applications deployed using public cloud infrastructure such

    as Azure and AWS.

  • Excellent leadership, communication, presentation, documentation, and influencing skills.


  1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

  2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

  3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.