MIRROR Director of Member Growth in New York, New York
MIRROR is a fit-tech startup founded by Brynn Putnam, an established leader in the NYC boutique fitness space. Our experienced team is building a hybrid hardware/software product that will bring revolutionary, personalized fitness content directly to homes across the country and world. We’re creating a workout experience that’s not only better than existing at-home solutions, but better than boutique studio workouts. Our technology offers improved efficiency, engagement, and effectiveness, which means more time, more fun, and better results for busy people everywhere.
MIRROR is located in Manhattan’s iconic NoMad District. We currently have top tier venture backers who are passionate about the product we’re launching this year and even more excited about our long-term vision for the company. We’re an inclusive space for all identities and are committed to keeping that foundation intact as we grow. We believe in high standards beginning at the interview process and continuing as a valued member of the team. If you can’t wait to get behind our mission, we want to hear more from you!
The Role & You
We are looking for a seasoned Director of Member Growth who is excited to define and lead MIRROR’s evolving sales and growth strategy. This role will be responsible for executing on ambitious goals across all sales channels, including B2B and B2C businesses, as well as for leading our Member engagement and retention program. This role will report to our VP of Customer. At MIRROR you will:
Build and lead a Sales team managed towards best-in-class sales and conversion KPIs
Develop processes and collateral to maximize growth and conversion across direct to consumer and commercial channels
Work closely with Leadership, Marketing, Retail, Engineering, and other relevant teams to prioritize growth initiatives, execute Sales strategies, and evaluate impact
Lead insights with quantitative and qualitative methodologies to inform sales strategies and programs and to enable clearer audience and new Member targeting
Develop roll out Member engagement and retention program
Identify and execute on brand-amplifying partnership opportunities
You don’t need to be a fitness buff, but you should be fired up about building a company that's going to change how people sweat! Do we have your attention? Keep reading.
5+ years in a Sales Operations or Consulting role with a few years at the helm of an expanding team; D2C preferred
Proven background managing business critical, customer/client facing processes
Demonstrated ability to influence, manage, and present ideas via clear written and oral communication.
Self-starter who can operate well in a collaborative team environment and adapt effectively to changing business priorities/strategies.
Proven ability to prioritize multiple projects and tasks, adapt to changing needs and, and tackle new challenges daily!
- MBA Degree
We’re an early stage startup with lots of exciting milestones ahead. We value health and wellness at MIRROR and, as such, offer competitive health coverage and an open vacation policy, and an endless supply of snacks and coffee because we want you to be as comfortable and productive as possible.