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Alice Director of Product Integrations in New York, New York

ALICE is seeking a seasoned Director of Integration to run our vendor partnership function from a product, business, and technical perspective. The role includes driving outbound integrations built by ALICE as well as managing our Open API and Solutions Engineering efforts to support integrations built by others into ALICE. The Director will oversee a small team of Solutions Engineering and a PM for Integrations. The Director of Integrations will report to the VP of Product and serve as a strategic voice within the greater Technology organization including Product, Engineering, Quality, and Design.

ALICE is a growing technology organization serving 2,500+ hotels globally. We are a remote-first team distributed across 20 countries globally, with our HQ in NYC. Our mission is to help hotels deliver exceptional hospitality. We do this by partnering with the world's best hoteliers to build an operations platform that helps hotel staff do their best work. We take on the challenge of running the day-to-day tasks of every department in a hotel through a unified platform. We were recently acquired by a PE firm called Alpine ASG (https://www.alpinesg.com/) , and have an amazing growth trajectory ahead. The leadership team has identified Integration as a core part of our strategy, and this role will help set the vision and drive the execution.

The primary focus of the role is to forge strong partnerships with industry leading PMS vendors and create a value added experience for all. This means creating a seamless experience for our hotel customers in implementing and sporting the integration while finding value added opportunities with each PMS. Our PMS integration strategy is intended to power our platform of products: Housekeeping, Maintenance, Messaging, Guest Services, Service Delivery. The Director will build and drive our Integrations Roadmap by collaborating with the Executive team, Sales, Customer Success, and the broaders Technology leadership while also conducting independent research. The Director will own the full lifecycle of our Integrations considering all the aspects required to effectively design, execute, test, implement, market, sell, and support our integration solutions.

The second focus of the role is to empower inbound integrations in line with our vision to be the central hub for all operations technology. Our Open API platform supports an ecosystem of vendors that plug into ALICE such as in-room technology, guest apps, chat-bots, voice controls, and so much more. We work closely with hotel partners to design innovative hospitality experiences through ecosystem product partnerships. The Director of Integrations will set the strategy for our Open API and create a robust Solutions Engineering team to support vendor partners building on top of ALICE.

In this role, you will have a considerable impact on the growth trajectory of ALICE and the level of innovation we bring to the industry. You will be a key decision maker and have interactions with leadership across the company on various strategic topics (i.e. people, growth, M&A, etc). You will also be an ambassador of ALICE to the entire industry, participating in various conferences, talks, and industry events. You will inspire teams to deliver integrated experiences, influence various stakeholders, and end of the day make things happen!

Experience Profile:

  • 10+ Years in Managing integrations and working with various partners within the field

  • Leadership experience in various industry workgroups (i.e HTNG)

  • Deep understanding of how large enterprise hotel groups make decisions

  • Close relationships with various PMS players and understanding of their processes

  • Establishing an integrations Roadmap and managing it with all stakeholders

  • Working with Product and Engineering to execute software projects in an Agile Environments

  • Managing a diverse portfolio of integrations with a focus on sustainability and supportability

  • Establishing a process to scale the launch and support of vendor integrations

  • Experience in hotel operating roles is a plus

    Responsibilities

  • Setting a company vision for integrations and managing a Roadmap

  • Interacting with PMS vendors to strengthen relationships and identify opportunities

  • Providing strategic advice to executive team on all partnerships and industry direction

  • Creating an integration strategy for each vendor and working with a development team to execute

  • Being an ambassador of ALICE to the industry via conferences, webinars, sales, etc

  • Supporting our Field Sales and Enterprise teams for any integration related questions

  • Overseeing the execution of new integrations by our internal development team

  • Building relationships with middleware providers for integration options

  • Identifying and managing external development partners to help accelerate integrations

  • Manage a team of solutions engineering and a product owner for development of integrations

    About ALICE:

    ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People's Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards. https://www.aliceplatform.com/

    Outcomes: What to accomplish to get an “A” in the n ext two years.

    The big picture objective of the Director of Integrations is to establish a clear integration vision and grow our supported integrations in quantity AND quality. This is a strategically-focused role with a need for revenue-driven flexibility. Workability and design quality are the backbone of success and will be instrumental in the trajectory of this position. ALICE has achieved product market fit, and we need to put in place an integration strategy that can allow for growth at scale in both sales and implementation. This will be effective when we can observe the following:

  • There is a 5+ year vision for our integrations practice, with operating principles to support decision

  • We have a clear roadmap of integrations with decisions backed by metrics and industry research

  • Strong relationships are formed with our Vendor partners, unique solutions implemented, and some relationships turn into commercial partnerships

  • There is a simple and clear process for adding new integrations into ALICE

  • Multiple scalable development options exist for adding new integrations with time to execute low

  • Integration quality is high as measured by a low count of support cases and low MTTR of issues

  • The number of PMS integrations ALICE supports has accelerated/grown

  • ALICE is seen as a white glove expert in integrations with the simplest and most reliable solutions

  • ALICE Partner ecosystem integrating INTO ALICE grows, and we the go-to partner for new technology vendors that need to interact with Staff (documentation, support, API quality)

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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