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Adviser Compliance Associates LLC Director of Professional Services in New York, New York

Description

The Opportunity

ACA Group (ACA) is a leading global provider of GRC (Governance, Risk, and Compliance) advisory services and technology solutions. We partner with our clients to help them mitigate the regulatory, operational, and reputational risks associated with their business functions. Our clients include leading investment advisers, private fund managers, commodity trading advisors, investment companies, broker-dealers, and domestic and international banks. ACA is based in New York City and has offices in London and other U.S. cities.

ACA's ComplianceAlpha is the award-winning holistic monitoring and surveillance technology platform transforming risk and compliance management for over 800 leading financial services firms worldwide.

The Director of Professional Services is responsible for leading our Professional Services and Product Implementation efforts related to the ACA ComplianceAlpha platform. This includes implementation, systems integration, upgrades, and client specific customizations for new and existing ComplianceAlpha customers. The individual will lead a team ensuring the successful and timely completion of these engagements with a high degree of customer satisfaction.

Your key responsibilities

Oversee and participate in product implementation and systems integration services, including upgrades, and client specific customizations for new and existing ComplianceAlpha customers.

Build an integrated project management methodology and series of playbooks for the implementation and systems integration efforts across the ComplianceAlpha modules.

Participate in client/prospect meetings, analyze business and technical issues, define requirements, propose solutions, participate in RFP response, and draft / maintain project plans along with estimated timeframes.

Communicate and manage internal and external implementation / engagement requirements and expectations through the lifecycle of the client engagement with a focus on continually improving CSAT and NPS results.

Maintain partnerships with internal stakeholders such as Sales/Account Management, Product Management, Product Engineering, Customer Success, Technical Support, and Operations.

Define and report on KPIs, SOPs, and Utilization for the professional services / implementation team.

Supervise, train, evaluate, oversee, recruit and provide feedback to team members.

Skills and attributes for success

Strong cloud capabilities and implementation knowledge; ability to independently design and develop solutions

Motivated to deliver the best possible software solutions in a fast-paced collaborative environment

Ability to mentor and guide the next wave of up-and-coming developers, helping them learn best practices and standards

Proactively learn and experiment with new technologies and mobile development strategies, staying ahead of the curve

Ability to self-manage multiple priorities and understand when to 'switch gears' to unblock others

Clear and concise written and verbal communication skills

Experience with various development methodologies, including TDD and mobile first design

To qualify for the role you must have

Extensive experience working in professional services, implementation for an enterprise SAAS platform.

Strong customer-facing Project Management and Business Analysis skills and experience leading complex customer project delivery.

Strong Technical skills including REST APIs, SQL, .NET, python, familiarity with data models, ideally familiarity with ACA client's common vendor systems.

Experience in financial services industry a plus

Client Interaction, and Organizational skills.

Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.

Strong organizational and problem-solving skills with attention to detail

Strong oral and written communication skills

Willing to undertake travel as needed.

Bachelor's Degree / PMP or equivalent preferred

What working at ACA offers

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Plus, we offer:

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Why join our team?

We are the leading governance, risk, and compliance (GRC) advisor in financial services. When you join ACA, you'll become part of a team whose unique combination of talent includes the industry's largest team of former regulators, compliance professionals, legal professionals, and GIPS standards verifiers in the industry, along with practitioners in cybersecurity, ESG, and regulatory technology.

Our team enjoys an entrepreneurial work environment by offering innovative and tailored solutions for our clients. We encourage creative thinking and making the most of your experience at ACA by offering multiple career paths. We foster a culture of growth by focusing on continuous learning through inquiry and curiosity, and transparency. If you're ready to be part of an award-winning, global team of thoughtful, talented, and committed professionals, you've come to the right place.

More about ACA

ACA was founded in 2002 by four former SEC regulators and one former state regulator. The founders saw a need for investment advisers to receive expert guidance on existing and new regulations.

Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions. Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations.

What we commit to

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law.

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment.

Here at ACA, we have created a variety of programs to promote ACA's culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. ACA is firmly committed to a policy of non discrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment. Here at ACA, we have created a variety of programs to promote ACA’s culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.

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