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RWS Entertainment Group Director, Sea Operations in New York, New York


RWS Global is a full service, worldwide production company that provides the very best in custom design as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Global was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience .

Reporting to the EVP, Sea Production, the Director, Sea Operations is responsible for overseeing and managing all ongoing production operations and client needs with an eye toward efficiency, creative excellence, and a world-class ‘service provider’ mindset. Leading a team of Production and Company Managers, with a special focus on project delivery, inter-department collaboration, and team building, this position is also responsible for upholding the RWS and client brand standards and supporting the continued innovation of all rehearsal and install operations.

Role & Responsibilities

  • Holistic and comprehensive general management of operating budget across a global cruise ship entertainment operation

  • Establishing and maintaining strong relationships with clients, internal teams and vendors

  • Managing the overall operational continuity of program changeovers and ongoing delivery to assigned clients

  • Acting as the main point of contact for the day-to-day operation in conjunction with EVP of Sea Production and other internal stakeholders to ensure that all communication is cohesive

  • Collaborating with client on high-level performer rotation and contract planning based on fleet deployment schedule

  • Maintaining strong technical, creative, and operational controls for each program at sea and ensuring all departments are delivering superior quality across production services, casting, and ongoing operations

  • Manage yearly operations and changeover budgets for each cruise line client and project including annual department budgets for each program

  • Managing annual changeover schedule with all internal stakeholders

  • Facilitating scheduling and necessary consultation with production services and casting and recruitment teams

  • Directing Company Management team, in coordination with internal teams and external Client reps and vendors, to facilitate full onboarding including payroll, housing and all travel needs including visas and medicals

  • Striving for continuous process-improvement and automation of processes to balance cost while controlling quality and efficiency, often searching for cost-innovative solutions, and challenging the status quo

  • Tracking and reconciling all client invoicing, bill backs and payroll as well as expense tracking

  • Facilitating contracting and invoicing for production services team with all third-party creatives, technicians, and vendors

  • Working with New Build teams, to successfully handover the new build to the ongoing operations team

  • Ensuring that all systems for department organization are followed through on by all members of the department

  • Overseeing and providing back-stop support for day-to-day operational issues across all programs for operations team

  • Maintaining departmental calendars and oversight needs in connection with all internal Director-level and above stakeholders

  • Working with the EVP, Sea Production to establish and maintain operating procedures for all ongoing projects

  • Vetting, hiring and training new team members as needed

  • Additional duties as assigned

    Please Note : While this is an accurate and comprehensive description of the role, the above Roles & Responsibilities are not an exhaustive list of all duties, skills, efforts, requirements or working conditions associated with the position, and may require additional tasks be performed as assigned.


  • A BFA/BA degree in a live entertainment field or equivalent professional experience

  • 5+ years of experience in the entertainment industry working in theatrical administration, general management, or live entertainment operations (Cruise Ship experience highly preferred)

  • A minimum of 3 years in a management position

  • Advanced written and verbal communication skills

  • Must be proficient in Excel and MS Office applications

  • A flexible schedule allowing for approximately 30% international travel

  • Motivation, dedication, passion, integrity, collaboration, and self-direction

    Additional Qualifications

    Ideal candidates also have:

  • Advanced team leadership skills with an eye for long-term strategic thinking

  • Cruise ship and/or Theme Park experience

    A valid passport for the duration of employment for all travel-related roles. Proof of vaccination against COVID-19 (or proof of exemption) will be required.

    Company Benefits

  • Progressive PTO, CitiBike membership, Commuter benefits, Health benefits - Medical, Dental, and Vision, Pet-friendly office, Paid parental leave, 401k with company match, Employee Enrichment Program, complimentary tickets to Broadway/Off Broadway shows and industry events as available, Summer Fridays

    Estimated Start Date : March, 2024

    Reports to : EVP, Sea Production

    Status : Mobile (approved to work from home up to 2 days per week)

  • Mobile: Team members who are approved to work 2 days per week from home, with 3 days per week spent in RWS New York City headquarters.

    Salary : $85k


    DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression and capabilities are a contribution to our culture, as well as our reputation and achievements.

    So bring all of who you are, no questions asked.


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