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Kaiyo Employee Experience Specialist in New York, New York

Kaiyo is an online marketplace committed to great design, exceptional customer care, and a more sustainable planet. We believe that buying well-made, pre-owned furniture is a better choice than buying new because good design is sustainable design, meaning it’s timeless, accessible, and built to last for a lifetime.

Our company has entered a hyper-growth phase, serving the New York, Philadelphia, Baltimore, and Washington D.C. metro areas, with plans for continued expansion in 2022. Our team is experienced — we’ve scaled companies before and have seen successful exits. Our customers are passionate; we receive stellar reviews and have a world-class NPS score. We’ve been featured in top-tier publications including The Wall Street Journal (https://www.wsj.com/articles/reselling-furniture-expert-tips-11643987380) , Forbes (https://www.forbes.com/sites/sanfordstein/2021/12/22/the-furniture-resale-business-is-ripe-for-disruption-kaiyo-may-be-the-disruptor/) , The Washington Post, (https://www.washingtonpost.com/home/2022/01/26/antiques-vintage-furniture-popular-during-pandemic/) and Vogue (https://www.vogue.com/article/whats-old-is-new-again-vintage-furniture-is-the-hottest-home-decor-trend) and are funded by Edison Partners, Moderne Ventures, Lerer Hippeau, Correlation Ventures, and Max Ventures.

The Opportunity

We are searching for an enthusiastic, humble and organized Employee Experience Specialist to join our team, reporting to our VP of People. In this role, you’ll have the opportunity to drive engagement and deliver an exceptional employee experience for in-office and virtual teams. You'll join a fast-moving, rapidly growing team doing exciting work, where you'll be a critical and valued collaborator.

Candidates must have a minimum of 3+ years in people or project management, office management, team administration, or event planning experience and be an excellent communicator with solid written and verbal presentation.

This role is based in New York City. We are currently working remotely due to COVID-19. We will move towards a hybrid model in the Summer of 2022.

What You Will Do

  • People Processes and Operations:

  • Support the delivery of a world-class new hire and onboarding experience to create a warm and welcoming experience for new employees

  • Communicate company policies and procedures

  • Manage the "return to office" planning processes, inclusive of managing and administering all city and state compliance initiatives related to Covid-19/ "returning-to-office" protocols

  • Culture and Special Events:

  • Design and deliver culture programs by identifying needs, securing resources, and prioritizing work

  • including project planning, execution, employee communication and coordination for Kaiyo's in-person and virtual company events, recognition programs, anniversary celebrations, social events, culture surveys and other culture-related activities

  • Serve as an ambassador of the company and promote the company's culture, mission, and values

  • Execute employer branding initiatives on social media and any appropriate channels

  • Own Our Team Environment:

  • Hands-on management for the office and all facilities (NY, NJ, PA, MD, and CA)

  • Maintain and enhance organizational systems for administrative work, swag packages, guest coordination, and regulatory compliance

  • Be the go-to person making sure that the team has what they need to be productive; equipment is working, and supplies are in stock

  • Ensure that the office is clean, organized, and welcoming

  • Vendor Management:

  • Build relationships and manage outside vendors including catering, event venues, swag, and others

Who You Are

  • Minimum of 3+ years in people or project management, office management, team administration, event planning

  • Excellent communicator with solid written and verbal presentation

  • Verifiable track record of high-performance work at all previous positions

  • Self-directed, motivated, resourceful, and a strong sense of ownership

  • Excellent communication and interpersonal skills

  • Ability to tackle both large and small tasks

  • Strong computer literacy; familiar with Google Suite

Benefits

  • Medical, dental (free), vision (free), life (free), short and long-term disability (free) insurance are provided

  • 401k with 4% company match

  • 25% off purchases on kaiyo.com

  • Gym reimbursement

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