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Compass Group, North America EVENT & HOSPITALITY MANAGER in NEW YORK, New York

Posted Date: Mar 26, 2021 A Fresh Approach to Great Results.* * /At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!/ Job Summary Working as a Event & Hospitality Manager, You will drive a hospitality environment at a Rapport Account by helping organize daily operations of our facilities and special client events. You are responsible for Guest Services overseeing reception, managing pantry services and scheduling, planning events and daily catering operations. You will oversee a team of coordinators and receptionists. You will be responsible for ensuring guest’s needs are met with high level of customer services. Additionally, you will be responsible for the following: Key Responsibilities: * Plans and communicates to all departments the expressed need of the customer * Greets every customer and interacts in a manner to ensure a high level of hospitality. * Greets all team members and ensures they have what they need to be successful each day. * Relays relevant concerns from customers to supervisors. * Oversees guest services and pantry operations * Assists general manager with greater account supervisory responsibilities, which includes invoice processing, financial reporting, staffing and payroll. * Shares best practices and recognizes co-workers. * Demonstrates a complete understanding of client needs and being the main point of contact for all client events such as catering, staffing, rentals and other guest services. * Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments * Acts as a liaison for all customers requiring assistance * Prepares all group service orders by using room reservation software * Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests. * Works closely with the Food & Beverage for food quality, menu maintenance and assessing customer feedback * Assists the General Manager in analyzing all aspects of the operation and reports back on any aspect that does not seem to be functioning properly * Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system Preferred Qualifications: * Bachelor’s degree preferred but not necessary if candidate has related conference services experience * Have a least five years hotel or conference center experience * Qualifying certificate in food protection from the NYC department of health and mental hygiene preferred * Abreast of industry trends * Superior quantitative, oral and written communications and problem-solving/strategizing skills * Excellent overall computer skills with advanced knowledge of Excel and PowerPoint * Proactive mindset to anticipate and support changes in our business * Conformity to the highest standards of personal integrity and ethical behavior * Exceptional customer service abilities Apply to Flik today! /Flik is a member of Compass Group USA/ Click here to Learn More about the Compass Story * * Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Flik Hospitality are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) *Req ID: *493053 Flik BRIAN P PANGBORN SALARIED EXEMPT