The Body Shop, Inc. Field Trainer in New York, New York
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshell
To support the creation, cascade and follow up of Learning Academy training initiatives. Lead video calls and face to face training to ensure successful implementation and compliance to training programs and help drive KPI performance. This role will focus primarily on Brand & Values, product knowledge and customer service training and will support multiple Channels in North America.
Retail Channel Support
Support the strategic training plans to meet the needs of the business and drive the Retail Objectives / OKRs
Support the opening of NEW and 'Workshop' Format stores through training needs analysis, creating and delivering face to face customized training to meet the needs of the team and of the business
Ensure the Learning Academy content and tools (digital platform and product knowledge book) are up to date and accurate
Work with the Shop Management Teams to support them with implementationsand training skills to cascade the Learning Academy programs to their shop teams
Track and monitor store staff progression and success through the learning modules. Follow up with field teams to ensure materials are completed as required
Use Store Force and work closely with the RBMs, DSTMs, and Ambassadors to review progress to Retail Objectives and identify solutions
More about the role
All Channel Support
Plan, coordinate and conduct inspiring training to successfully cascade content. This may be face to face or virtually and will include Train the Trainer sessions and conferences to support the engagement & education of our people. To include but not limited to:
Brand & Values, Event Activation and Campaigning
Product knowledge and Community Fair Trade
Customer Service, consultations, and demonstrations
Holiday/ Seasonal training
Createtraining videos and conduct LIVE social media events as required to support all channels and including PR opportunities
Partner with the Retail team, People Team, Brand, Omni, Ecomm, TBSAH and Wholesale to ensure a consistent Brand message across the business and all channels. Partner with Legal / International to ensure that any adaptation of training is in line with Brand compliance
Participatein head office meetings providing multi-channel perspective where appropriate to support the success of the business
What we look for
Ability to analyze reports, identify trends and create plan of action for consideration with business partners.
Comfortable presenting on stage to anaudience of 200+ people
Coordinating training facilities, materials and equipment to ensure problem-free training
Successfully facilitate training to an audience virtually and/or face to face to ensure knowledge transfer and change in behaviors. Encourage audience participation and incorporate feedback and best practices
Working with new product development programs or exposure to product launch materials
Working as part of a team with strong collaboration, and communications skills
Ability to demonstrate selling behaviors on the shop floor, role-play and to provide feedback effectively and professionally to employees and Shop Managers on the job
1 to 3 years of training experience with a strong customer focus and the ability to educate staff through highly interactive training sessions
Travel:Will be required approx.40% of the time. Passport will be required
The Body Shop International plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.