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The New School Financial Aid Counselor in New York, New York


The New School seeks a Financial Aid Counselor to join our Enrollment Management team. This is a student centered role focused on providing immediate and comprehensive service to students and parents on funding the student’s education. The candidate will navigate Federal, State and Institutional regulatory requirements, awarding financial aid, calculating Federal need analysis eligibility, and performing detailed technical duties as it relates to student aid. The primary objective of this position is to support students through available information and resources to be able to attend and persist at The New School.

This is an administrative position governed by a Local 1205 Teamsters union contract.

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

Responsibilities ­

  • Maintain heavy volume of financial aid telephone calls and respond to email communications

  • Counsel students and families on federal, state and institutional aid sources, as well as loan and other financing options, such as private educational loans and the Extended Payment Plan

  • Calculate financial need and construct financial aid packages in accordance with federal and institutional formulae and guidelines

  • Perform Verification of applicant data and use Professional Judgment to adjust federal aid applicants’ eligibility­

  • Reconcile student aid and loans

  • Collect and track financial aid documents

  • Certify student loan requests and counsel students on debt management issues

  • Present financial aid information at divisional Open Houses, Orientation Sessions, and other campus events

  • Provide consistent and accurate advice about financing options (including the monthly payment plan), billing, refunds, and tuition, fee and housing payments

  • Handle special projects as assigned­

  • Seasonal evenings and weekends required

The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.

Minimum Qualifications:

  • Bachelor’s degree required

  • Experience in counseling, higher education, or customer service experience ­

  • Excellent communication, organizational, and interpersonal skills­

  • A professional, congenial and polite demeanor

  • Ability to work independently and collaboratively as part of a diverse team of professionals

  • Facility with Google Suite and databases

  • Knowledge of the financial aid process preferred