Legends Hospitality Food & Beverage Manager in New York, New York
MANAGER, FOOD & BEVERAGE – ONE WORLD OBSERVATORY (NEW YORK, NY)
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
Global Attractions is the newest business vertical and is quickly expanding. Starting with One World Observatory sitting high above Manhattan at the top of the tallest building in the Western hemisphere and now expanding all over the world, the Attractions vertical brings together all of Legends 360-degree capabilities to develop unparalleled experience in one awe-inspiring space, featuring some of the most spectacular views and newest technology around the world. For each location, we operate the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, OUE Skyspace in LA, The Observation Deck at CEB Tower, The View at the Shard in London, Sky View Observatory in Seattle, Skyrise Miami, and more.
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
The Food & Beverage Manager is responsible for managing food and beverage service to ensure consistency and in turn provide exceptional guest experiences, including: employee performance management, inventory controls, optimizing profits and providing exceptional guest experiencesResponsibilities::
Oversee the flow of guests within the restaurant, bar and café
Managing the reservations system and host team
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Oversee day to day restaurant and café operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting
Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
Inspect dining and serving areas to ensure cleanliness and proper setup
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
Order or requisition supplies and equipment for tables and serving stations
Provide guidance to guests at One World Observatory including, dining options and general New York City attraction information
Evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies, procedures, duties and activities; handle disciplinary matters
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints
Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
Maintain an accurate and up-to-date plan of restaurant staffing needs
Prepare schedules and ensure that the restaurant is staffed for all shifts
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
Ensure that financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
Supervise general cleaning tasks using standard products as assigned to adhere to health standards
Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Complete accident reports promptly in the event that a guest of employee is injured
Assist and work in conjunction with Sr. F&B Manager to implement and conduct training and development
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a Bachelor's degree with a minimum of 3 years of experience in a fine dining and casual restaurant environment. A combination of practical experience and education will be considered as an alternative
Knowledge of fine wines and beverage programs required
Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays
Must be able to work in a team environment
Knowledge of accounting policy and procedures and POS Systems is preferred
Proficiency with technology, including Microsoft Word, Excel, and PowerPoint
A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential
Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
Knowledge of the appropriate table settings and service ware
Current NYC Food Protection Certification
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
- Communication: Expert
- Bachelors or better in Hotel/Restaurant Management
Licenses & Certifications