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Police Athletic League Front Desk Clerk in New York, New York

The Police Athletic League (PAL) is the largest independent youth organization in New York City that provides educational and recreational activities for children and young adults. PAL Inc. and The New York City Police Department work in partnership to provide communities with summer and after-school recreational and educational activities.

We are looking for a part-time Front Desk Clerk who will be responsible for assisting in overall administration of the center & virtual program platform which includes but is not limited to the following: crowd control and management of lobby area, professional use of phones, membership registration, documentation of member and staff attendance, distribution of program information to youth, parents and visitors, participant tracking data, and other administrative duties as assigned by the Teen Center supervisor.

This position is available at the Harlem Center - Manhattan. (https://www.palnyc.org/manhattan/harlem-center)

Major Duties & Responsibilities

  • With guidelines established by the Teen Center supervisor, provide direction to all people entering and using the building with respect to appropriate use of the facility, especially the first floor area, copy room, and administrative office.

  • From the clerk registrar’s station and lobby area, assist the Teen Center Supervisor in the distribution of information to staff, youth, visitors, and parents.

  • From the clerk registrar’s ensure that all staff, youth employment workers, teen center participants and volunteers sign in appropriately. Also notify the Teen Center Supervisor, program coordinator or office manager of lateness and absenteeism.

  • Under the director of the office manager, follow systems to track member registration and attendance.

  • Monitor the professional use of phones and provide direction to staff and youth when necessary.

  • Track teen participation data on virtual program platform

  • Oversee in-person pre-registration

Education & Experience

  • A minimum of a high school diploma and demonstrated interest in the pursuit of further education in administration and/or human service. Associate’s degree preferred.

  • A minimum of two years professional paid work experience in a non-profit youth or social service agency in an administrative capacity.

Knowledge, Skills, and Qualifications

  • A minimum of a high school diploma and demonstrated interest in the pursuit of further education in administration and/or human service. Associate’s degree preferred.

  • A minimum of two years professional paid work experience in a non-profit youth or social service agency in an administrative capacity.

  • Demonstrated skills and competencies in managing multiple administrative tasks while meeting deadlines.

  • Ability to creatively problem-solve information challenges.

  • Professional communication skills, both oral and written. Ability to interact professionally and effectively with staff, volunteers, program members, parents, community residents, visitors, and venders.

  • Computer proficiency in Microsoft Word and Excel preferred.

  • Familiarity and compliance with office protocols involving dress, demeanor, record keeping, confidentiality, staff meetings, visitors, and employee use of supplies and equipment.

The Police Athletic League seeks to hire staff who reflect the diversity of the communities we serve. All positions at PAL are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status, or any other characteristic protected by law. All are encouraged to apply.

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