Legends Hospitality General Manager, Hospitality, NY, NJ, CT Tri-State Area in New York, New York
Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
Legends is the official food and beverage partner for this world-class sports and entertainment venue located in the New York, New Jersey and Connecticut Tri-State area. This venue, a state-of-the-art arena is home to a National Hockey League’s (NHL) franchise and hosts more than 175 concerts, family shows and special events each year. The partnership includes overseeing the food and beverage program development and management for concessions, suites, and premium areas for all game days. It also includes concerts, non-game days, special events, and any food and beverage related activations.
The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s operations including, but not limited to, concessions and premium services. The GM functions as the primary strategic business leader of the property with responsibility for all aspects of hospitality and managing the operation, including guest experience, event innovation, financial performance, sales and revenue generation and delivering a return on investment to key stakeholders. Ensures implementation of the level of hospitality associated with Legends with the objective of exceeding guest expectations and increased profits. Holds property leadership team accountable for strategy execution and guides their individual professional development. The GM reports to the Vice President of Eastern Region.
Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations.
Constantly innovating the guest experience – food, service, communications, etc. Balancing creativity with practical implementation.
Managing the operational budget, monthly P&L statements, ensuring all financial reporting is accurate.
Maintaining strong, collaborative working relationships with the client and business partners.
Work with client on strategies to maximize revenues, branded products and sponsorships.
Analyze sales data to make informed decisions on menu concepts and keep current with industry trends.
Overseeing management team, including developing talent, promoting from within, coaching, and performance management.
Work with each department head to negotiate pricing on all Food & Beverage products. This includes Alcohol, Beer selections as well as Meat, Produce and Grocery suppliers.
Developing yearly operational budgets that result in a fiscally sound operation – including product levels and pricing.
Overseeing monthly inventories for all departments. Work with Finance Manager to ensure accuracy and control inventory levels.
Verifying, preparing and submitting reports/monthly projections as required.
Working closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed.
Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.
Performing additional related duties, tasks and responsibilities as required.
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years Executive management experience in the foodservice industry, preferably in for a sports and entertainment venue.
Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and/or entertainment venue, with experience overseeing the sale of alcohol.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Previous P&L accountability and/or contract-managed service experience preferred.
Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Bilingual in Spanish a plus
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
We are an Equal Opportunity Employer seeking diverse, qualified candidates to join our team.