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Citigroup Global Wealth Management (GWM) Wealth at Work Risk & Controls Head in New York, New York

Global Wealth Management (GWM) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of GWM. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role will reinforce and support management with their critical first line of defense responsibilities and partner closely with Control Function Heads in their second line of defense (Risk, Compliance and Legal) and third line of defense (Internal Audit) positions. Overall focus will be continuing to foster a culture of controls and accountability by leading efforts to identify, anticipate and mitigate operational, regulatory, and reputational risks across GWM Wealth at Work, which provides wealth management services to law firm groups and other professional services firms.

The GWM Wealth at Work Risk & Controls head will report to the GWM Head of Risk and Controls and matrix report to the Head of Citi Global Wealth at Work.


  • Manage team of seasoned Risk & Control professionals who support the key leaders in GWM Wealth at Work to design and implement effective controls to support business growth and expansion agenda

  • Partner with Wealth at Work management and the Control Functions to assess the risks and controls relating to Wealth at Work’s strategic initiatives

  • Actively collaborate with Product Managers and Regional Heads to identify, evaluate, and manage regulatory adherence risks arising from the definition of business strategy, development of new products and services, changes in regulations or internal policies, or from business-led changes. This involves promoting a culture of responsible business innovation with a strong emphasis on demonstrable regulatory adherence through key risk and controls monitoring

  • Work closely with Senior Leadership, COO and Control Functions to design controls based on thorough assessment of risk, and execute against the quantitative and qualitative requirements that are globally consistent

  • Continuously evaluate and drive the maintenance of the regulatory inventory linkage to supporting controls in Citi’s system of record so that management can effectively demonstrate adherence to applicable laws and regulations through the Manager’s Control Assessment (MCA) program

  • Support the business on internal audit and compliance reviews and regulatory exams

  • Conduct and deliver operational risk assessment results and status (MCA); provide vision and leadership for strengthening the control environment

  • Lead and support issue management and resolution, including root cause analysis of material risk events and control breaks, and establish an effective feedback loop with product and regional teams

  • Proactively drive the analysis of root causes of audit issues that were not recognized as IBAM, ARCM (activities, risks, controls, monitoring) that were not included in MCA and implement measures to remediate the issues

  • Participate in relevant risk and control committees, management meetings, and forums

  • The position requires substantial interaction and collaboration with ORM, Risk, Compliance, Operations, and other functional business partners to optimize business needs

  • Oversight of Product Approval Programs to ensure identified inherent risks have been appropriately mitigated and residual risk is within Risk Appetite and acceptable with business strategy.

  • Serve as a senior advisor to the GWM Regional Business Heads on all aspects of operational risk, compliance risk, reputational risk and responsible business practices, balancing risk management and client experience appropriately


  • 15+ years’ experience in Financial Services.

  • Specific Risk experience Experienced in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus

  • Solid understanding of the distinct Wealth at Work lines of business Verticals (law firms and consulting firms) and/or organizations that have corporate structures with similar needs, as well as thorough understanding how CITI’s products are utilized by the legal and consulting industries and how both map to the overall control environment without impacting existing controls

  • Advanced analytical ability, asks insightful questions, break analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

  • Proficient in developing new ideas to mitigate risk and improve current processes

  • Prioritizes high impact potential problems effectively

  • Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment

  • Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements. Ability to measure and assess the impact of stress shocks including fat-tailed risks

  • Well-versed in reviewing the dimensions of franchise risk


  • Bachelor’s/University degree or equivalent experience, potentially master’s degree; other Financial Industry courses a plus. Managerial experience

Job Family Group:

Risk Management

Job Family:

Business Risk & Controls

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.