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Capital One Services, LLC Head of Product Management for In-Person Digital Experiences - Consumer Bank in New York, New York

Job ID: R82079

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Head of Product Management for In-Person Digital Experiences - Consumer Bank

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

In the Consumer Bank, we've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

This is an incredible role in which you have the rare opportunity to work at the vanguard of human-centered design, business strategy, software and hardware. As the Head of Product Management for In-Person Digital Experiences - Consumer Bank, you will shape the vision and strategy for our digital-first associate experiences in our cutting- edge Capital One Cafes, Retail Branches, and call centers. You will also lead the experience strategy and development of our ATM network and a host of experiments around key physical artifacts (think: cashier's checks, debit cards or cash) in a customers' financial life. In this role you'll be central to building products that help 4500 associates help customers find support and achieve a healthy financial future - one with less anxiety and more everyday joy.

As an innovative leader, you will inspire and empower a team of 30+ talented and diverse product managers, as well as an extended team of approximately 150+ engineers and designers. Your team will envision, develop and promote industry-leading in-person experiences (seamless in-person authentication, easy ways of dealing with cash in-and-out of branches), mobile integrations (leveraging ML to anticipate customer needs and get them the right services 24/7) and ultimately re-imagine the form and function of ATMs. Your team will also be responsible for managing the associate servicing platforms to ensure that 800+ engineers can deploy at will to deliver experience enriching context.


Our ideal candidate is a seasoned product leader with passion for transformation and emerging technologies, who eats, sleeps, and breathes product. You consider it a personal passion to put Capital One on the leading edge of industry trends and leading technologies and have a burning desire to put out a world-class, game-changing product offering. Ideally you have experience across a variety of high-tech and design companies (startups, mid-size, large-scale), and can leverage your experience to affect cultural change and optimize teams, systems, and talent for better performance.

You have a proven track record of being able to identify and recruit top talent and inspire through change. You are passionate about creating and leading diverse and inclusive teams and are committed to creating an environment where everyone can bring their full self to work. You have a proven ability to operate effectively and influence at the team and executive levels in a complex and evolving environment - and can think across broad systems of customers, technology, product delivery, etc. You understand the value that great partnership brings to teams and products, and respect what it means to have thousands of associates (from your business partners to our front-lines) and millions of customers be dependent on your work.

You also bring strong business judgment, bias to good design, strategic orientation and exceptional communication skills. In addition, you have the ability (and the confidence) to design strategies, plans, ideas and self-authorize to get them done (whether it's a new product, organizational model or team fun-day).

Basic Qualifications:
Bachelor's degree
At least 10 years of experience in product management
At least 5 years of executive product strategy and leadership experience

Preferred Qualifications:
Master's degree
Experience in agile development, user-centered design, and using data to drive performance
Experience with hardware or industrial design
Understanding of contact center operations
Experience shipping software or leading organizations that ship software
Experience with leading edge technologies
Experience working within digitally savvy companies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.