Practising Law Institute Helpdesk Systems Admin and Support (Tiers 1-3) in New York, New York
Join PLI and represent the legal community’s premier provider of continuing education and research services as a Helpdesk Systems Admin and Support (Tiers 1-3) in our New York office. Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days!). This position will have a hybrid remote/on-site schedule. It is an exciting time to join our dynamic team!
PLI serves lawyers and other professionals with innovative programs and publications. With a sterling reputation developed over 80+ years, PLI is a trusted resource for the legal community and known for its dedication to providing pro bono training and resources to ensure access to justice.
Perform system administration activities related to PLI servers, workstations, mobile devices, Microsoft Office365 application and VoIP telecommunication software and applications.
Helpdesk administration including training other help desk technicians, assigning, resolving and following up on service tickets.
Performs system administration activities related to VMware servers, Windows servers, Active Directory, print server, corporate workstations, laptops and mobile devices.
Troubleshoot and support end-user network operations, including VPN, office network, and office WIFI.
Troubleshoot and support MS Exchange online, MS Office 365 applications, Internet communication, endpoint securities and backup.
Maintains network and system operating system updates with appropriate patches, and service packs as necessary.
Helpdesk administration, including training other Helpdesk technicians, assign, resolve, and follow up with service tickets.
Troubleshoot and administration of VoIP phone systems and call center.
Documenting Helpdesk and Policies and procedures.
Participating in annual IT, and security audit.
Identify areas for improvement with regards to Help Desk workflows/processes and work with the Senior Manager, Help Desk and Director, Network Operations to strategize and implement improvements.
Ensure customer service is timely and accurately on daily basis.
Set specific customer service standards.
Follow up with customers to identify areas of improvement.
Provide regular reports on help desk team productivity.
Provide customer feedback to internal teams, including Product Management and Software Engineering.
Other duties, as assigned.
Qualifications and Requirements
Bachelor’s degree, equivalent technical college degree, or sufficient years of industry experience
Minimum of 3 years in network administration. Strong skills in network administration, Telecom and Helpdesk.
Competent in all skills required for key responsibilities, including technical skills in:
Active Directory / M365 / Exchange Online
OS, patches and hardware – Win Server, Win 10, Print Server, Workstations & Laptops
Internet communication, endpoint security and backups
Voip phones, callcenter, mobile devices and tablets
Excellent oral and written skills
Attention to detail
Ability to problem solve and think critically
Your benefits at PLI
PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:
Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Flexible hybrid remote/in-person scheduling for most roles
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives
Practising Law Institute (“PLI”) is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.
Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform. The essence of PLI’s mission is its commitment to the pro bono community.
Only those applicants who meet our requirements for this position will be contacted.
Practising Law Institute is an equal opportunity employer. More information about PLI may be found on our website www.pli.edu.
PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.
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