Legends Hospitality Human Resources Manager in New York, New York
HUMAN RESOURCES MANAGER – ONE WORLD OBSERVATORY (NEW YORK, NY)
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
Global Attractions is the newest business vertical and is quickly expanding. Starting with One World Observatory sitting high above Manhattan at the top of the tallest building in the Western hemisphere and now expanding all over the world, the Attractions vertical brings together all of Legends 360-degree capabilities to develop unparalleled experience in one awe-inspiring space, featuring some of the most spectacular views and newest technology around the world. For each location, we operate the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, OUE Skyspace in LA, The Observation Deck at CEB Tower, The View at the Shard in London, Sky View Observatory in Seattle, Skyrise Miami, and more.
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
The Human Resources Manager for Legends is an integral part of delivering our promise to our guests. The Human Resources Manager will be responsible for executing the strategy and assisting with full employee lifecycle processes. She/he will partner with the l Human Resources Director on key initiatives that drive guest satisfaction, operational excellence and business performance. Key Responsibilities include but are not limited to:
Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented.
Provide purposeful and futuristic coaching and feedback to all levels of employees, addressing various employee related issues and business needs.
Ensures company compliance with all existing governmental and labor reporting requirements
Partners in the preparation of required documentation for compliance with all state and federal laws.
Lead employee relations functions including the organization and execution of investigations into policy and law violations in addition to handling general grievances or concerns.
Partnership in the processing of worker’s compensation claims, leaves of absences, benefits administration good.
Develops and facilitates talent development materials and initiatives.
Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership.
Demonstrate thought leadership and suitable judgment in making HR related business decisions.
Ensures optimum staffing levels exist throughout the unit at all times for operational success.
Leadership and administration of full employee lifecycle process throughout the region as assigned.
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree preferred.
5+ years of varied human resources experience.
2+ years of people supervisory experience.
Extensive working knowledge of state labor law including worker’s compensation, workplace safety, EEOC, NLRB and FLSA.
Superior computer skills including hands-on HRIS and ATS experience.
Must be comfortable presenting to small and large audiences.
Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and in local communities.
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously
Proven ability to influence and gain credibility with all levels of employees and customers both internal and external.
Must possess excellent oral, written and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment.
A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.
Comfortable working in a matrix leadership environment.
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without
Human Resources Information Systems: Expert
- Bachelors or better in Other
Licenses & Certifications
- Certified HR EXE