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Microsoft Corporation Industry Solution Architecture, Public Sector in New York, New York

Industry Solutions is proud to have the opportunity to serve our Public Sector customers and offer an opportunity for you to do the same. The World Wide Government Service Line team plays a vital role in supporting our customers’ objectives through accelerating the adoption and deployment of Microsoft products and services as we work with them to solve their most challenging problems!

Microsoft World Wide Government Service Line is looking for a seasoned Industry Architec t that has a unique blend of advanced technology skills and strategic business acumen. This role requires both a broad and deep technology background as a core foundation but must include industry specific knowledge and the ability to architect solutions by mapping customer business problems to end-to-end technology solutions. The candidate must also be able to engage in senior level technology and business decision maker discussions that demonstrate their experience and deep knowledge of Public Safety, Courts, and/or Corrections.

The role is a unique blend of customer presales and delivery responsibilities such as leading scoping discussions, engaging in Industry forums, and project delivery governance . Additionally, the successful candidate will demonstrate and understanding of managing IP solutions in a Services environment and a passion for building and expanding on Services solutions to disrupt and benefit our government customers and partners.


Understanding Customer/Partner Technical Environment

  • Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to Identify and evaluate industry trends (customer industry verticals, information technology [IT] industry).

  • Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery.

  • Uses evidence-based approach to function as customer advocate and share insights with Product Engineering teams and the business with a view to improving Microsoft technologies, products, services and offerings such that they can better meet customer/partner needs.

Architecture Design and Deployment

  • Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.

  • Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.

  • Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realizes.

  • Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the Architecture of the business solution. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and Customer to redress or accept and document the status of the test results.

  • Collaborates with the Account Team and/or Bid Team to understand the business solution/problem. Drives agreement, based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations. Builds and documents a realistically costed Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Jointly leads the implementation in close partnership with the Project Manager. Exercises oversight and governance and establishes quality practices and standards to realize the business solution. Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations. Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. Uses change requests to modify the solution/project approach when needed. As needed, collaborates with Subject Matter Experts to receive specialized advice that can help define the solution and project approach and increase the time to value for the customer.

  • Identifies scenarios that could slow or impede pre-sales/delivery. Orchestrates the broader Microsoft team to address technical blockers and works with account/project team to resolve non-technical issues. Reports significant problems to Microsoft management and escalates when needed. Plans a way forward in complex and ambiguous situations with an innovative approach and durable design. Delegates and uses specialist skills of others to drive technical alignment across internal/external teams. Coordinates disparate approaches into a single plan of action.

  • Works in close collaboration with the Project Manager and Account Team to identify, categorize, and communicate business and technical risks. Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur.

Practice Development

  • Generates new and/or improvements to existing intellectual property. Identifies which ideas should be culled. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/external communities.

Trusted Advisor

  • Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft’s technologies, products, and services in order to communicate Microsoft's mission, strategy, and capabilities.

  • Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers/partners when a decision or course of action will not produce optimal results. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Drives consensus where possible and leads decisions to resolve conflict when needed.

  • Understands competitor solutions and identifies how customer business value can be driven through Microsoft's offerings. Steers the customer/partner conversations to the benefits of the solution rather than the features and functionalities.

Thought Leadership

  • Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

  • Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts.

Additional Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Corrections, Court Systems, or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Demonstrate advanced analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options and scoping/estimates for solution implementations

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success


  • Embody our culture and values


Required Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

  • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (Public Sector)

  • OR equivalent experience.

  • 5+ years of industry expertise and business insight in Public Safety, Courts, and/or Corrections

Preferred Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

  • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (Public Sector)

  • OR equivalent experience.

  • 4+ years technical sales experience.

  • 4+ years project management experience.

  • Technical or Professional Certification in Domain (e.g., Security).

  • Excellent stakeholder management, communication and executive presentation skills.

  • Knowledge of competing products / solutions and industry trends.

  • Previous track record delivering a full project life cycle CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall).

  • Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems.

  • Functional/Technical skills including knowledge / mastery of these technologies in the context of CRM:

  • Power Platform – PowerApps, Power BI, Microsoft Flow

  • Azure Data Storage - Common Data Service, SQL, Cosmos, Blob

  • Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights

  • CRM Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTML

  • .NET areas / Web Applications, REST API

  • SSIS and related data migration techniques and strategies

  • DevOps - Azure DevOps, CI/CD, Unit/UI Testing

  • Mix of advanced hands on architectural experience with Microsoft technology and a strategic eye for growing and developing our business

  • App Dev experience with a focus on Dev Ops.

  • Dynamics 365 solution experience.

  • Extensive experience with Azure-based solutions and technologies.

  • Executive presence and discernment to win the hearts and minds of IT and business leaders.

  • Ability to generate trust, form partnerships across the organization, and orchestrate interdisciplinary teams to the benefit of customers.

  • Ability to lead customer ideation workshops with Business and Technical Decision Maker (BDM and TDM) audiences to build and accelerate adoption of our key industry solutions.

  • Leading with IP development and reuse initiatives, harvesting standard methodologies in presales, architecture, business planning, and customer engagement.

Travel is an integral part of this role and under normal circumstances could be as much as 50 to 60%.

The salary for this role in the state of Colorado is between $116,900 and $197,500.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.