KIND Information Technology Co-Op (Service Desk & GRC) in New York, New York
Position: Information Technology Co-Op (Service Desk & GRC)
Location: KIND HQ2
Who are we?
Since its founding in 2004, KIND has been on a mission to make the world a little kinder one snack and one act at a time. KIND was born out of its founder’s desire to create a snack that was healthy and tasty, wholesome and convenient. What began as a line of premium Fruit & Nut bars sparked the creation of an entirely new healthier snacking category. Today, KIND has a family of snacks that offer solutions for a variety of different occasions.
From the healthy snacks, we make to the way we work, live and give back, we are committed to making the world a little kinder, because we believe that there’s more to business than just profit.
We're looking for passionate, conscious collaborators to help us meet our goals: to inspire kindness, with one tasty snack (and good act) at a time. If you’re looking to be a part of an inspiring, energetic and entrepreneurial environment, you found the right place.
What you’ll do
The IT Co-Op will get exposure to multiple facets of technology, including infrastructure and information security. The position requires extraordinary attention to detail, strong communication skills, and the ability to juggle many demanding tasks. Main responsibilities include:
Assist in developing IT Security Training courses and information for end users, as part of the overall Security Awareness Program
Analyze and develop metric reports to identity trends or areas of concerns in IT security tools and work on remediation plans.
Update and publish IT Security Policies, SOPs and Guides
Monitor ticketing system, as first point of contact, to ensure:
Correct routing/assignment of all requests/issues.
Adherence to SLA’s.
Proper, timely escalation, as required.
Provide Helpdesk, Deskside, and remote support to HQ & remote users
Assist on Mobile Device Management (MDM) Migration Project
Assist on Targeted Hardware Refresh Project
Diagnose and resolve issues with Microsoft Windows, MS O365 and SharePoint
Research issues & questions then advise users on appropriate actions
Adhere to IT access-management and change control procedures
What you’ll bring to KIND
Excellent organizational and communication skills (written and oral)
Impeccable attention to detail
Highly skilled in professional software (Outlook, Excel, Word, PowerPoint, Visio)
Strong self-management, initiative and sense of responsibility
Highly professional, collaborative and discreet with confidential information
Seeks continuous improvement and learning opportunities
Comfortable interfacing with all levels of the organization
Passion for Technology and must be comfortable working with a technical team
Exceptional academic record and Bachelor’s degree from an accredited university
Strong knowledge of Windows and Microsoft Office suite
Knowledge of Macs, iOS and Android
Ability to script and automate tasks
Excellent written and verbal skills
Ability to learn new technologies
Ability to multi-task and prioritize
Enrolled in an accredited undergraduate or graduate college/university and are in good standing.
kind, smart, talented, and get things done.
Passionate about technology and learning new skills.
A person who faces problems with patience and a smile.
Someone who enjoys helping others and thrive in a growing, fast-paced environment.
Genuine in your desire to help make the world a kinder place, committing to always spreading and celebrating kindness
Declared your major and it’s in a similar area of interest to the internship.
Knowledgeable in networking, cloud, physical, and infrastructure terminology and general concepts.
Understanding of IT security related subjects, such as SoD, risk, compliance and governance, security principles, techniques, and protocols.
What KIND offers
Competitive compensation, including equity in KIND!
Flexible Paid Time Off. Choose what works best for you, including summer hours
Excellent health, dental & vision insurance, with options to fit you & your family’s needs
Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in office programs like Drs, Nutritionists, Mindfulness, Chair Massages & others
Casual office dress code – feel free to wear your KIND gear
Training & tuition reimbursement program, because continuing to learn matters and we support your development
A dynamic, ambitious, fun and KIND work environment
The opportunity and responsibility to be KIND everyday
At KIND, we are committed to an inclusive workplace where diversity in all its forms is championed. KIND is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
Keyword: IT, Information technology, Intern, Co-op