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Practising Law Institute IT Business Analyst in New York, New York

Join PLI and represent the legal community’s premier provider of continuing education and research services as an IT Business Analyst in our New York office. Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days!). Grow your career as a cross-functional resource in the areas of business analysis, project management, quality assurance and application support.

For more than 80 years, PLI has served the legal community with innovative products and quality programming, building a sterling reputation spanning the country.

Your responsibilities as IT Business Analyst:

  • Business Analysis

  • Analyze and evaluate the needs of stakeholders, and accordingly, any products, services, systems, processes, or workflows affected by those needs.

  • Scope, elicit, analyze and document business requirements for both new and existing applications. The Business Analyst will conduct requirements-gathering, impact analysis and document user stories, use cases, business rules, functional requirements, and others as needed.

  • Help shape product roadmaps that will be crucial in the transforming and accelerating of business results.

  • Drive the development pipeline by performing business analysis, developing user stories, documenting As-Is and To-Be processes/workflows, managing UAT and supporting feature releases and training.

  • Help overseeing management of Salesforce data, fields and processes to ensure system integrity.

  • Evaluate and draw conclusions from data related to customer behavior.

  • Drive the resolution of issues identified during the analysis, design and testing phases.

  • Scrum Management

  • Manage multiple projects simultaneously and follow-through on all assigned features to ensure they are ready for release within the allotted sprint.

  • Application Support

  • Investigate, analyze and prioritize activities to support IT maintenance and enhancement efforts.

  • Support DevOps

  • Coordinate closely with DevOps team to support continuous delivery.

  • Quality Assurance

  • Conduct quality assurance with Behavior Driven Development (“BDD”) approach to validate working/viable software. Perform regression tests and participate in Integration Testing and User Acceptance Testing (UAT).

  • Other duties as assigned.

Qualified Candidates will have:

  • 5+ years IT/IS business analysis experience. Experience in the professional accreditation or legal industry a plus.

  • Bachelor’s degree in Information Technology or a related field is required.

  • Experience with gathering and documenting requirements. Ability to create Use Cases, User Stories and Business Process Models.

  • Must demonstrate superior analytical ability with logic, reasoning, and attention to detail. Ability to investigate and analyze data with appropriate tools.

  • Proficient mastery of databases, SQL, HTML, XML, Jira and Confluence is necessary.

  • Good knowledge of website development processes and technologies.

  • Experience with Salesforce (administrative and/or development background) is required. Strong understanding of the Salesforce platform.

  • Work experience in an agile development environment is required. Candidate must have the know-how to execute a project using agile methodologies, software, and tools.

  • Ability to develop and foster strong relationships with business and IT teams.

  • Strong communication skills, both written and oral.

  • Proactive, self-motived, highly organized, curious, and creative.

  • Experience with developing test plans/scripts.

  • Knowledge of reporting with Business Intelligence tools, Google Analytics, and Mongo database is a plus.

Your Benefits at PLI:

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment. Our benefits include:

  • Medical, dental and vision plans for employees and their families

  • Generous employer contribution to employee retirement savings account

  • Ample paid time off and holidays, summer Fridays

  • Unlimited access to LinkedIn Learning web-based training along with other career development opportunities

  • Work-life balance initiatives


For over 80 years PLI has been considered the “gold standard” as a leader in continuing legal and professional business training education. PLI presents over 400 live programs each year in state-of-the-art conference centers throughout the U.S. and abroad. Recent international seminar locations include London and Hong Kong.

In addition to hosting innovative live programs, PLI streams webcasts and offers on-demand programs for thousands of participants each day. PLI publishes a variety of treatises, answer books, course handbooks and has an award-winning online research platform, PLI Plus. PLI offers the nation’s leading preparation course for the Patent Office’s Registration Exam, and provides SEC compliance and accounting training through its SEC Institute. The organization also develops unique, engaging ways of learning through its Interactive Learning Center. Through its mission as a nonprofit organization, PLI is deeply committed to the pro bono community and public interest organizations.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer. More information about PLI may be found on our website

PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.

ID: 2020-1300

External Company URL:

Street: 1177 Avenue of the Americas