Practising Law Institute IT Business Analyst in New York, New York
IT Business Analyst
Join PLI and represent the legal community's premier provider of continuing education and research services as an IT Business Analyst in our New York office. Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days and hybrid remote/in-person schedules for most roles!). Grow your career and work closely with business, product, and technology teams through the entire software development process to ensure successful delivery of products and feature enhancements.
PLI serves lawyers and other professionals with innovative programs and publications. With a sterling reputation developed over 80+ years, PLI is a trusted resource for the legal community and known for its dedication to providing pro bono training and resources to ensure access to justice.
Your responsibilities as IT Business Analyst:
Analyze and evaluate the needs of stakeholders, and accordingly, any products, services, systems, processes, or workflows affected by those needs.
Scope, elicit, analyze and document business requirements for both new and existing applications. The Business Analyst will conduct end-to-end requirements gathering, impact analysis and document user stories, acceptance criteria, use cases, business rules, functional requirements, and others as needed.
Drive proof of concept evaluation for new ideas and business proposals.
Help shape product roadmaps that will be crucial in the transforming and accelerating of business results.
Drive the development pipeline by performing business analysis, developing user stories, documenting As-Is and To-Be processes/workflows, managing User Acceptance Testing (UAT) and supporting feature releases and training.
Evaluate and draw conclusions from data related to customer behavior.
Drive the resolution of issues identified during the analysis, design and testing phases.
Manage multiple projects simultaneously and follow-through on all assigned features to ensure they are ready for release within the allotted sprint.
Investigate, analyze and prioritize activities to support IT maintenance and enhancement efforts.
Coordinate closely with DevOps team to support continuous delivery.
Conduct quality assurance with Behavior Driven Development ("BDD") approach to validate working/viable software. Perform regression tests and participate in Integration Testing and UAT.
Other duties as assigned.
Qualified candidates will have:
5+ years IT/IS business analysis experience. Experience in the professional accreditation or legal industry a plus.
Bachelor's degree in Information Technology or a related field is required.
Experience with gathering and documenting end-to-end requirements. Ability to create Use Cases, User Stories, workflows, and Business Process Models.
Must demonstrate superior analytical ability with logic, reasoning, and attention to detail. Ability to investigate and analyze data with appropriate tools.
Proficient mastery of databases, SQL, HTML, XML, Jira and Confluence is necessary.
Work experience in an agile development environment is required. Candidate must have the know-how to execute a project using agile methodologies, software, and tools.
Experience with Salesforce is required. Strong understanding of the Salesforce platform preferred.
Ability to develop and foster strong relationships with business and IT teams.
Strong communication skills, both written and oral.
Proactive, self-motived, highly organized, curious, and creative.
Experience with developing test plans/scripts.
Knowledge of Marketing Cloud, NetSuite, Google Analytics, and Mongo database is a plus.
Your benefits at PLI
PLI is committed to creating an interesting, collegial, and supportive work environment and offers a generous benefits package including:
Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Flexible hybrid remote/in-person scheduling for most roles
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives
Practising Law Institute ("PLI") is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.
Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform.The essence of PLI's mission is its commitment to the pro bono community.
Only those applicants who meet our requirements for this position will be contacted.
PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.