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CohnReznick LLP IT Field Support Services Technician in New York, New York

CohnReznick currently has an exciting career opportunity in the IT Support team located in our New York, NY office. We are looking for a IT Field Support Services Technician to join our team.
If you are:

  • A highly dedicated professional with impressive credentials and driven by new challenges and growth opportunities

  • A team player who believes in providing world-class internal client service

  • Looking for a work environment that values and promotes camaraderie, collaboration and giving back to the community
Look ahead. Imagine more. And consider joining the CohnReznick team.
We offer:

  • Endless opportunities to contribute to the 11th largest professional services firm in the US

  • A unique culture that values collaboration in everything we do

  • A team of professionals driven by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference

  • A network of 2,700 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work

  • Varied career paths supported by strong professional development programs and resources

  • A flexible work environment with competitive benefits
Job Summary:
The incumbent will serve as an Information Technology Field Support Technician within the CohnReznick Technology Team. In this capacity, this individual will be primarily responsible for providing second level support, and some first level support, of Information Technology issues for our New York office. This is a temporary to permanent position.
Primary Duties:

  • Acts as secondary point of contact for the firm's Information Technology Team, receiving incoming requests from the IT Service Desk

  • Retrieves incoming support requests and logs resolution, status and follow-up information into support tracking system

  • Provides first and second level support to troubleshoot and resolve issues involving items such as the following:

    • Hardware: Printers, Scanners, Peripherals, etc.

    • Software: System Software (Windows 7, Windows 10)

    • Firm Applications: CaseWare, GoFileRoom, etc.

    • Common off the shelf (COTS) applications (MS Office 2010/2016, Adobe Acrobat, etc.)

    • Connectivity: Network access (User Accounts, Email, Internet and LAN), Remote Access clients (Virtual Private Network - VPN)

    • Video/Audio conferencing

    • Mobile communication devices (iOS and Android devices)

    • Coordinates with and escalates issues to the next level of support personnel as appropriate

    • Assists in inventory and tracking of hardware and software assets

    • Using standardized procedures, prepare IT equipment for issue, to include configuration and installation of operating system/software image

    • Utilize remote management tools to assist users and resolve issues
Required Skills
Technical Requirements:

  • Possession of CompTIA A+, Network+, or Microsoft certifications

  • 3+ years of IT support experience in a Microsoft environment

  • 2 or 4 year degree in Computer Science or Information Systems preferred

  • Knowledge of installation and maintenance of Windows 7 operation systems

  • Basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure

  • Understand basic Information Technology security concepts. (Antivirus, Spam blockers, etc.)

  • Familiarity with Microsoft Office 2010/2016 suite (Word, Excel, Outlook, PowerPoint)

  • Understanding of ServiceNow or similar ITSM tools

  • Ability to manage support tickets, ensuring timely updates and resolution

  • Ability to apply critical thinking and a methodical approach to problem identification and resolution
Non-Technical Requirements:

  • Exceptional customer service skills

  • Effectively communicate both verbally and in written form to all levels of Firm staff

  • Ability to work collectively with Team supervisors and peers on projects

  • Capable of working independently and manage multiple tasks simultaneously

  • Maintain an organized and efficient work area, including maintenance of supplies and equipment

  • Work in an effective, consistent manner maintaining quality assurance and compliance with established directives, policy and best practices

  • Maintain a professional manner and appearance in the workplace

  • Demonstrate integrity at all times both in and outside the workplace

  • Maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information

  • Accommodate flexible work hours, including Saturdays, during tax season
Occasionally travel to other office locations

CohnReznick is an organization committed to diversity and inclusion to driveour business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Employment is subject to verification of pre-screening tests, which may include background check and credit check

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.