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Realogy Holdings Corporation IT Help Desk Specialist - RealSure - Remote in New York, New York


IT Help Desk Specialist - RealSure - Remote



Job Description

IT Help Desk Specialist – RealSure – Remote

RealSure is a new approach for helping everyday people achieve home ownership by making the buying and selling process more accessible and consumer centric.

Launched in October 2020 as a joint venture between Realogy and Home Partners of America (HPA), RealSure is now in rapidly expanding as a stand-alone brand. We aim to level the playing field by providing consumers cash to buy and sell real estate with confidence, the guidance of the most trusted real estate agents in the industry, and a suite of tech-enabled tools to create a frictionless experience, from start to finish.

We’re relentlessly focused on the consumer experience and are building a team of like-minded, dynamic, and ambitious people who share in our belief that everyone deserves a chance to experience the financial and emotional rewards of homeownership.

RealSure is expanding and looking for a skilled IT Help Desk Specialist to provide fast and effective support to our internal teams. As an IT Help Desk Specialist, you will be required to respond to queries virtually, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

This role is 100% remote . We tend to work EST/CT hours but are flexible and empowering. We will get together monthly for strategic meetings and offsites, rotating between NY/Chicago/LA depending on weather and seasonality. This will require 10% travel (2 days a month). The IT Help Desk Specialist will report to the Senior Director of Business Operations with a dotted line the HPA IT Manager.


  • Respond to support queries.

  • Provide support in person, over the phone, or via remote access.

  • Diagnose issues with computer software, peripherals, and hardware.

  • Install, maintain, and upgrade hardware and software systems.

  • Walk users through problem-solving processes.

What you bring:

  • 3+ years proven experience as a help desk specialist, or other customer support role.

  • In-depth knowledge of troubleshooting, diagnosing, and resolving technical hardware and/or software issues, including mobile devices.

  • Advanced knowledge of help desk software and remote-access systems.

  • Excellent communication and interpersonal skills.

  • Customer-oriented and patience.



Employment Type



Realogy Brokerage Group

About Us

Realogy Holdings Corp. ( (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate ( , Century 21® ( , Coldwell Banker® ( , Coldwell Banker Commercial® ( , Corcoran® ( , ERA® ( , Sotheby's International Realty® ( . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

  • Forbes 2020 Best Employers for Diversity.

  • Recognized on the 2020 Human Rights Campaign Corporate Equality Index .

  • Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

  • First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

EEO Statement

EOE AA M/F/Vet/Disability