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Federal Reserve System IT Production Support Analyst in New York, New York

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What we do:

Enterprise Support (ES) Consolidates accountability for all technology support services across the Bank.

Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.

Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.

Your role as IT Production Support Analyst:

  • Perform Level 1 readiness verification and remediation tasks to address production issues with minimal supervision according to procedures or guidance from other application support staff.

  • Triage issues for Markets, Statistics and Treasury applications to facilitate the rapid resolution of issues to enable application availability.

  • Perform timely execution of start and end of day system tasks. Provide proof of completed tasks by completing Operator checklists.

  • Perform intra-day application monitoring using application consoles, tools/utilities and checklists.

  • Provide immediate notification of any issues to the Technology management and support staffs. Assist problem resolution and or escalation to the responsible staff unit.

  • Perform timely processing of file import/export tasks, e.g. OFAC updates.

  • Perform checklists for intraday TAAPS/TDMS monitoring and possibly start of day health checks.

  • Participate in weekend testing as required including production deployments, business continuity tests and validation testing on Sundays after National IT change window.

  • Perform test execution in support of application regression and performance testing.

  • Security Administration – perform access management support tasks including review and collation of re-certification documentation, daily validation tasks, fulfilling Audit/Compliance information requests.

  • Update working procedures as required. Identify and implement internal team process improvements as needed.

  • Occasional work on other shifts (e.g. early morning shift or late evening shift and very rarely night shift).

What we are looking for:

  • Experience supporting enterprise-class applications.

  • Solid hands-on experience with distributed system technologies such as Oracle, Websphere, LDAP, UNIX server platforms, or similar technical disciplines and a working knowledge of network communications and protocols

  • Strong analytical and problem-solving skills.

  • Advanced computer literacy including solid understanding of the Windows and Unix environment.

  • Excellent organization skills in prioritizing time, delivering to a schedule, and managing electronic communications.

  • Strong aptitude for understanding the relationship between technical and business processes/requirements.

  • Familiarity with cloud technologies including CICD pipelines.

  • Proficient with productivity tools including, but not limited to, Microsoft Outlook, SharePoint, Word, and Excel

  • Strong troubleshooting skills to identify and remediate issues.

  • Ability to identify application problems from monitoring, health checks and application performance and escalate to the proper support teams.

  • Knowledge/familiarity of monitoring tools (e.g. Splunk, Dynatrace)

  • Ability to work collaboratively in a team environment with technical and business stakeholders.

  • Working knowledge of Agile methodologies and practice

Salary Range: $90000 - $115000 / year

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions .

Our Touchstone Behaviors —Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more. (https://www.newyorkfed.org/careers/touchstone-behaviors)

Benefits:

Our organization offers benefits that are the best fit for you at every stage of your career:

  • Fully paid Pension plan and 401k with Generous Match

  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)

  • Subsidized Public Transportation Program

  • Tuition Assistance Program

  • Onsite Fitness & Wellness Center

  • And more (https://www.newyorkfed.org/careers/benefits_health.html)

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules. (https://www.newyorkfed.org/aboutthefed/ethics-conflicts-of-interest)

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.

We value accessibility for all candidates and are happy to provide an accommodation or assistance . Please email us at ny.leaves@ny.frb.org and we’ll be glad to help.

This is not necessarily an exhaustive list of all responsibilities, duties , performance standards or requirements , efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe . Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.

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