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Federal Reserve System IT Service Management Associate in New York, New York


Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What we do:

The Enterprise Support (ES) function consolidates accountability for all technology support services across the Bank. The Service Support division within the function is responsible for aligning operational processes to drive consistency, quality, scalability, resulting in improved business value. The areas of coverage include –

  • Major Incident/Problem Management

  • Change and Release Management

  • Security Vulnerability Management

  • Business Continuity Planning

  • Coordination of Security Assurance for the Federal Reserve (SAFR) Compliance for technology boundaries

The Change and Release Management team within ES is responsible for overseeing changes to the Bank’s technical environments and user devices. The team works closely with Business areas, Operational teams, and Technology partners to minimize the risk of adverse impact resulting from changes.

Your role as IT Service Management Associate:

  • Work closely with technical service providers and operational teams to promote change to the NY technical environment with minimum disruption to business services. Provide coaching and expertise to change practitioners to produce high quality change records that comply with enterprise standards.

  • Participate in release management for the Bank Common Operating Environment (COE) – assess user impact, drive awareness and pre-production testing, contribute to the production deployment strategy and communication plan.

  • Build relationships with business areas, operational teams, and technology partners. Communicate effectively with technical and non-technical stakeholders.

  • Contribute to the monitoring, evaluation, and improvement of the operational processes. Support audit of change and release management functions.

  • Manage operational tasks while driving short-term project assignments.

What we are looking for:

  • Proven ability as an IT Service Management practitioner (Change, Incident and/or Release) with experience in a fast-paced Financial Services environment

  • Demonstrated skills with ITSM applications (ServiceNow preferred) with ability to build reports/dashboards and conduct queries.

  • ITIL Foundation certificate or equivalent knowledge

  • General technical knowledge of multi-tiered technical architecture, cloud, IaaS, SaaS, PaaS

Salary Range: $116500 - $158500 / year

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions . 

Our Touchstone Behaviors —Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more. (  


Our organization offers benefits that are the best fit for you at every stage of your career: 

  • Fully paid Pension plan and 401k with Generous Match 

  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA) 

  • Subsidized Public Transportation Program 

  • Tuition Assistance Program  

  • Onsite Fitness & Wellness Center 

  • And more (  

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules. (  

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.

We value accessibility for all candidates and are happy to provide an accommodation or assistance . Please email us at and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist _applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box. _  

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.