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The Mount Sinai Health System IT Technical Engineer II - Digital and Technology Partners in New York, New York

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal

IT Technical Engineer II - Digital and Technology Partners, Req#2788326

The IT Technical Engineer II provides engineering, operational support and problem resolution for systems or an environment required to support a large, complex institutional IT system, a segment of that system or a process.

Roles & Responsibilities:

  1. Provide engineering and administrative support for the assigned areas (e.g. Exchange Messaging Servers, Unix, Windows Servers OS, Server Hardware, Active Directory, System Center, SharePoint, Lync, etc.).

  2. May engineer/implement solutions using Middleware platform such as Citrix XenApp and XenDesktop or VMWARE

  3. Tests new software versions and participates in the definition of standard installation and upgrade methodologies. May create flowcharts, diagrams and other documentation.

  4. May design, code and implement software modifications to meet product/platform configuration and connectivity needs, and specialized application requirements.

  5. Performs daily functions that include user support, database implementation and upgrade co-ordination, and administrative audits to ensure accuracy of the complex institutional IT system, a segment of that system or a process, including mobile devices if applicable.

  6. Maintains software versions management controls.

  7. Understand Packaging concepts and methodologies and may assist with packaging application for servers and client devices.

  8. Resolves problems and may implement, configure and fine tune a system/process to monitor system health.

  9. Works closely with clients, vendors and project teams to determine support requirements and provides a resolution within defined standards.

  10. Design and develop software if required.

  11. Tests new software versions and participates in upgrades and migrations.

  12. Implements prototype systems to test new software products and solutions.

  13. May assist with cross-divisional business requirements and troubleshooting.

  14. Provides investigation services to assist with legal requirements.

  15. May mentor other IT Technical Engineers.

  16. May act as a Project Lead.

  17. Aids in executing testing with both IT project teams and divisional clients.

  18. Maintains and augments manuals

  19. Performs related duties as assigned or requested.


Education: Bachelor’s degree in Computer Science or a related discipline preferred. An equivalent combination of education and/or experience may substitute.


  • 5+ years of experience in engineering and support of an institutional IT system, a segment of that system or a process, as assigned.

  • Must have technical experience in networking and relational database software products and demonstrate seasoned IT skills and competency in most aspects of software activities. Must have excellent trouble-shooting, documentation and communication skills.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential

  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination

  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled