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JPMorgan Chase JPM Payments - Sales & Client Strategy - Global Head of Trends & Advisory - Executive Director in New York, New York

About J.P. Morgan Payments:

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

J.P. Morgan Payments Sales & Client Strategy (S&CS) team is a strategic, multi-disciplinary center of excellence with a strong grasp of the structural trends driving treasury & payments and the competitive position & market perception of J.P. Morgan. Building on this foundation, S&CS drives the articulation of J.P Morgan Payments' integrated value proposition to clients and the broader market.

We are seeking a strong, seasoned Executive Director to join the S&CS team and lead a team against one of our 3 pillars, specifically, Pillar 1 - our Trends & Advisory pillar .

S&CS operates across three key pillars with responsibilities as follows:

  • Pillar 1 - Trends & Advisory: A dvise on global, cross-industry trends at the J.P .Morgan Payments level . Identify and analyze evolving structural trends across industries, providing recommendations and implications for clients and for J.P. Morgan through thought leadership, events, and speaking engagements.

  • Pillar 2 - Competitive Intelligence: Centralize competitive and client intelligence across J.P. Morgan Payments.

  • Pillar 3 - Strategic Initiatives: Lead key strategic initiatives at the J.P. Morgan Payments level.

The Global Head of Trends & Advisory will lead Pillar 1 as defined above. This team is the global center-of-excellence for JPMorgan Payments, providing trends, business recommendations and market analysis at a global level which is both regionalized and adjusted per each specific industry. Responsibilities include:

  • Market Analysis & Business Recommendations. Lead team and cross-business partners in identification of annual global themes, 3-5 year trends, their impacts to our clients and to JPMorgan Payments, and advise on how our business should respond. Trends are updated regularly to assess what is happening in the world vs. our predictions, and how this may/may not impact our clients and/or business. Trends are assessed at a global, regional and industry level.

  • Subject Matter Expertise. Be a trusted advisor for sales and clients, producing thought leadership, steering key event content at a global level (including the client advisory council), supporting cross-JPMorgan collaboration, and providing payments industry insights and awareness to the business. Oversee the provision of senior leadership messaging for key speaking engagements as well as serve as the face of the business, presenting at both internal and external speaking engagements on current industry trends.

  • Sales Positioning & Awareness. Ensure our sales team is aware and educated on what is happening in the industry, without clients, on the latest capabilities within our organization, and how our offerings weave together into end-to-end solutions which address our clients current and future needs. Establish the process by which Sales is to be informed and ensure trainings befit the format and construct of what sales wants and can sustain.

Required Qualifications

  • Excellent ability to lead and collaborate a direct team and across functions and regions. This person will lead a small team, but will also be the main point of contact for many of our senior leaders, the regional Sales & Client Strategy heads, and responsible for alignment with many of our cross-functional partners.

  • Broad knowledge of treasury and payments, including rapidly evolving payments area, industry trends, client needs and competitive landscape

  • Ability to synthesize big ideas into succinct concepts with actionable efforts for product, sales, and/or other teams within the organization to take on.

  • Excellent interpersonal and influencing skills; ability to gain support and buy-in and achieve goals through indirect leadership in a global, matrixed environment

  • Ability to determine business implications from trends, market research, data and analytics to be presented internal and external consumption

  • Strong written and oral communication skills; effectively craft and deliver messages for different audiences

Preferred Qualifications

  • Demonstrated strong ability to engage clients, front office coverage teams and product managers and mobilize stakeholders to drive results

  • Openness to an environment of active developmental feedback from peers

  • Experience engaging clients across seniority levels and different job functions

  • 5+ years of consulting/strategy, payments, product management and/or sales experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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