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JPMorgan Chase Lead Content Strategist in New York, New York

We are looking for a creative a seasoned, resourceful and inspired Content Strategist to join our Commerce design team. In this role, you'll bring customer insights and behaviors to the forefront and map Chase products, services, and experiences to deliver on Chase's strategic vision . The ideal candidate will bring a customer-obsessed mindset to driving change, innovation, and development through the organization. They will have led content strategy efforts through complex design programs, and will have demonstrated success across the full product lifecycle from pre-concept, through development to launch.

Key responsibilities

  • Partner with cross-functional teams (product, design, research and development), to drive customer-centered content strategy for digital products that meets customers goals and business objectives; collaborate and execute from discovery through delivery

  • Lead a team of content strategists and UX writers delivering content for a variety of (XXXX role-specific) projects

  • Ensure to the success of the content team; identify areas of opportunity including process improvements, training opportunities, success sharing, etc.

  • Ensure quality and drive consistency across products and channels, leveraging voice and tone and content standards

  • Manage content governance and approvals process for assigned programs

  • Work with leadership and project managers to estimate and report resource allocation and set priorities

  • Participate in research including user-testing, customer journey mapping and persona development

  • Present concepts and work to peers and leadership

Key Skills

  • Masterful with content strategy and storytelling

  • Experience with Design Thinking methodology and process

  • Comfortable at translating insights from user research, and synthesizing them into actionable design principles and concepts

  • Proficiency at building high functioning content teams and developing talent; communicate vision, priorities, expectations and career pathing

  • Ability to quickly understand the needs of our internal clients and partners; proven experience at influencing outcomes

  • Exceptional written and verbal communication skills, including the ability to clearly and effectively present concepts and justify decisions

  • Proactive, solutions-oriented and very attentive to detail


  • Good to have 10+ years of experience digital content strategy, information architecture, and user experience

  • Experience delivering digital content that adheres to documented standards for copy, including writing according to nuanced voice & tone

  • Strong project management skills, including the ability to manage schedules and deadlines for multiple projects

  • Experience working in cross-functional teams, working closely with designers, researchers, product owners, and other partners, and comfortable presenting to all levels

  • Minimum of a bachelor's degree, preferably in English, Marketing, Advertising or other communications-related field

  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans