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Citigroup Liquidity Management Services - Digital Product Developer in New York, New York

The Product Developer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • The Product Developer is responsible for activities related to the development or new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs

  • This role manages the end-to-end product development lifecycle and internal applications and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking

  • Creates a product vision aligned to business priorities and corresponding road-map to delivery

  • Follows market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms

  • Develops plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product champion within user community

  • Works in close co-ordination with Sales, Technology, Business Managers and senior stakeholders to fulfill the delivery objectives

  • Manages and implements a wide variety of products and solutions

  • Identifies solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing

  • Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy

  • Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions

  • Creates clear and specific project plans, business and technical requirements documents for product execution

  • Has direct interaction with business managers, technology, and sales to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy

  • Focuses on controls and governance, including performing Need-to-Know based security and access reviews, Access Approvals, controls testing and documentation

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education:

  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities

Requirements

  • Develop user personas, journeys and user stories working with all stakeholders including Regional Product, Technology, Operations, Implementations and Service

  • Understand client requirements via LMS Product Management, products partners, and direct client interaction

  • Participate in architecture decision or system integration discussions, and weigh in on best possible architecture keeping scalability, operability, speed, user experience and availability goals in mind

  • Understand existing global LMS product processes and standards investigate regional nuances, to identify gaps and opportunities and where necessary. redefine global standards to drive towards global standardization

Product Development Process Management

  • Manage the digital product development lifecycle – ideation, prototyping, piloting, deploying to deliver business outcomes

  • Where appropriate, play the role of product owner in the Agile framework and lead projects and ensuring adherence to all agile ceremonies. Align with the Colossus and Medici Product Development teams with a focus on the digital component of solution.

  • Where appropriate, lead and conduct sprint planning and backlog grooming sessions together with regional product and functional partners; maintain 100% timely, cost efficient and robust delivery

  • Own, prioritize and publish the digital product roadmap based on planned product development activities; ensure awareness amongst the LMS leadership, LMS Colossus and Medici Product Developers and Product Managers and various stakeholders with respect to any changes to the digital product roadmap

  • Conduct demos for stakeholders to obtain feedback and refine the product development

Digital Experience Owner

  • Own the digital user experience (both internal and external users) by directly initiating UX validation, as well as liaising with Product Management, Clients and Sales to capture UX feedback and prioritizing resolution / improvements

  • Ensure functional readiness for products across Implementations, Operations, Service to enable the ability to commercialize

  • Track metrics and KPIs to measure product health, product adoption and increase in efficiencies.

  • Be the LMS liaison to DCD for efforts to digital onboarding and lead the LMS efforts to incorporate those digital opportunities (Examples include Docusign and Document Master Center)

  • When required, implement and commercialize process changes across geographies and functions; ensure an appropriate feedback loop exists to continually improve processes

Qualifications

  • 3+ years of relevant experience

  • Experience across multiple-function and/or global business

  • Experience in product development, product management or product marketing preferably in treasury solutions and or financial technology products (fin-tech)

  • MBA or other relevant business degree a plus

  • Consistently demonstrates clear and concise written and verbal communication

  • Demonstrated analytical, problem-solving and decision-making skills

  • Ability to work in a team-oriented environment

  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate

  • Understanding of design thinking a plus

  • Technology/ Engineering degree a plus

Development Value

The candidate will have an opportunity to:

  • Learn and hone product development skills – create product development roadmaps, solve complex product design problems, build product design and user experience management skills

  • Build a global network of TTS partners through interaction with regional and country product managers, client management, operations, implementations, technology and control teams

  • Develop a comprehensive understanding of Citi’s industry leading Liquidity products – including how these products drive revenue and sales activities

  • Work alongside product managers who manage Liquidity products successfully in 97+ countries – across all regions, in their daily job

  • Learn strong project management skills as well as get exposure to key functions related to successful product management: Product roadmap development, Revenue and Pricing analysis, Budget and Strategic planning process, Regulatory / Compliance, Technology and Operations

  • Learn the tech development cycle - including forecasting product demand, revenue, budget requirements and BRD support


Job Family Group:

Product Management and Development


Job Family:

Product Development


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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