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Compass Group, North America LOBBY HOST in NEW YORK, New York

Posted Date: Mar 8, 2021 A Fresh Approach to Great Results.* * /At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!/ Job Summary The Lobby Host will be responsible for engaging all Clients, Guests, Vendors, Tourists and Tenants entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times. Essential Duties and Responsibilities * Supporting the Lobby Host Lead ensuring that every guest is greeted with enthusiasm, and has a memorable experience. * Acting as way-finders and hospitality services resource for all guests. * Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination * Reviewing and committing to memory the profiles of VIP guests expected for the day * Recognizing and welcoming VIP guests using service excellence standards * Communicating effectively with team members and passing on necessary information to colleagues that may arise. * Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience * Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client * Takes ownership of their assigned building location, activity engaging with all guests. * Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency * Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’ Client Care * Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances * Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” * Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey. * Communicate effectively with peers and Lobby Host Lead, displaying accuracy and attention to detail both in verbal and written communication. * Maintaining a strong awareness of business activity and communicating all updates with your team members. * Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process. * Providing assistance according to business needs e.g. lunch cover, call-outs, and general support. * Supporting the training of new associates and completing checklists accordingly. Building Art and History Knowledge * Speaking about artwork located inside and the immediate vicinity surrounding the building. Including artist, history, and year commissioned * Maintaining basic knowledge of history of building and surrounding areas. * Maintaining basic knowledge of shops, restaurants, transportation and attractions. Personal Presentation and Responsibilities * Maintaining a professional, polite and considerate manner at all times. * Adhering to uniform and presentation standards as per the dress policy. Physical Aspects of Position * Physical aspects of the position include but are not limited to the following: * Constant standing and walking in the building lobby throughout shift * Frequent lifting and carrying up to 30 lbs * Constant kneeling, pushing, pulling, lifting * May be required to cover Exterior Lobby Host breaks/shifts as needed. Apply to Flik today! /Flik is a member of Compass Group USA/ Click here to Learn More about the Compass Story * * Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Flik Hospitality are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) *Req ID: *461921 Flik BRIAN P PANGBORN SALARIED NON-EXEMPT

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